Under general direction, receives and evaluates incoming emergency and administrative requests for emergency services, including but not limited to law enforcement, fire, and emergency medical services (EMS); triages requests for service; provides guidance and assistance to the public in life-safety situations; and coordinates the appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.
A job description is intended to present a general list of tasks/duties performed by employees within this job. Job descriptions are not intended to list all duties performed within the job.
Education and Experience:
- High School Diploma/GED certification from an accredited institution and one (1) year of experience in a call center, customer service, computer applications, data entry, and/or telephone communications; OR an equivalent combination of related education and experience.
Required Licenses or Certifications:
- Valid New Mexico driver’s license or ability to obtain a valid New Mexico driver’s license within 30 days of hire.
- Obtain CJIS/NCIC certification within twelve (12) months of hire.
- CPR for healthcare providers within twelve (12) months of hire.
- Emergency Medical Dispatch (EMD) certification within twelve (12) months of hire.
- Emergency Fire Dispatch (EFD) certification within twelve (12) months of hire.
- Emergency Police Dispatch (EPD) certification within twelve (12) months of hire.
- New Mexico Public Safety Telecommunicator within twelve (12) months of hire.
- ICS 100,144, 200, 700, 800 within twelve (12) months of hire.
- Ability to maintain a valid New Mexico driver’s license.
- A person in this position may not have been convicted, plead guilty, or plead no contest to felony, or serious misdemeanor.
- Must pass an applicable criminal record check and background check.
- Pre-employment drug and alcohol screening.
- Must pass 911 testing to include a typing test with a minimum of 35 WPM.
This is a safety- sensitive position subject to random drug testing in accordance with County policy Article XIII Drug and Alcohol Policy and Testing-Drug Free Workplace of the Sandoval County Personnel Rules and Regulation.
This position is subject to random alcohol and drug testing in accordance with 49CFR.382
- Receives, records, and transmits incoming calls and messages through radio, telephone system, and computer system that pertain to local, state, and federal public safety agencies.
- Provides concise and accurate information regarding emergency situations to individuals requiring notification, including public safety officials and representatives.
- Assists callers in emergency first aid as required.
- Navigates the Priority Dispatch Software in an effective and timely manner; correctly determine the caller’s situation, its corresponding protocol and communicate instructions to the caller and dispatch the incident; enter caller’s information received into the computer aided dispatch system.
- Verifies and composes computer entries and confirmations in NCIC computer system as required.
- Attend and participate in required training including classroom instruction, direct supervision and on the job training.
- Other job-related duties as assigned.
