911 Professional I

Salary Information:
The salary for this position is negotiated through a collective bargaining agreement. All new employees will be hired at the minimum salary in the range and will be eligible for merit increases until reaching the maximum salary in the range.

Definition
Incumbents perform a variety of complex duties involved in the receipt and processing of emergency 9-1-1 and non-emergency police calls for the area served by LVMPD.

Click here to view a complete copy of the class specification, including environmental and physical conditions.

Training, Education and Experience

• Must demonstrate a minimum typing speed of 35 net wpm (after errors).
• Possession of a high school diploma or General Education Diploma (GED).
• Be a citizen/naturalized citizen or permanent resident alien without conditions on status of the United States of America by the date of the first test instrument.
• Be at least 18 years old by the date of the first test instrument.
• One year of work experience is desirable.

• Have agood work ethic.
• Have Microsoft OS and PC keyboard experience.
• Be fluent in the English language.
• Work well under pressure.
• Be able to multi-task, including talking and typing simultaneously.
• Be able to de-escalate and effectively address conflict over the telephone.
• Be able to identify and resolve conflict.
• Accept constructive criticism.

1. Personal Appearance:While on duty, and/or representing the Department, uniformed or otherwise, all Department employees will be neat and clean in their appearance in public. Employees are prohibited from attaching, affixing, or displaying objects, articles or jewelry on or through the nose, tongue, eyebrow or other exposed body part, except the ears for females, while on duty. Employees are prohibited from stretching or "gauging" their earlobes. All jewelry implants will not be exposed or visible while on duty. Tattoos or branding will not be exposed or visible while on duty and/or representing the Department. Such markings must be covered by clothing. Markings that cannot be covered by clothing will be covered using neutral-toned bandages or patches except for hands, neck, head, or face tattoos. Makeup is not permissible to cover a tattoo. Tattoos or branding anywhere on the body that promote racism/discrimination, indecency, extremist or supremacist philosophies, lawlessness, violence, or contain sexually explicit material are prohibited.
2. Participate in the LVMPD Mental Wellness Program.
3. Incumbents are required to work any assigned shift and day, including holidays, upon short notice if necessary.
4. Classroom and call center environment; noisy distractions from multiple employees conversing over headsets; work with computers in varying light conditions.
5. Vision sufficient to read the computer screen, as well as fine prints in documents.
6. Speech and hearing sufficient to carry on conversations using a headset, in person, and over the telephone.
7. Vision and hearing sufficient to multi-task.
8. Dexterity and mobility sufficient to repetitively use a computer keyboard and mouse as well as assigned equipment.
9. Endurance sufficient to sit for long periods of time, as necessary.

Application Filing
Applications must be submitted online and received by the posted closing date and time. Decisions on an applicant's qualifications for this position will be made solely on the information contained in the application and therefore, should be filled out in its entirety.

To determine your status after submitting an employment application, you may access your account by going tohttps://www.governmentjobs.com/Applications/Index/lvmpd.

Application Screening (Pass/Fail)
Applications will be reviewed to determine those candidates who meet the minimum qualifications. These qualified candidates will be invited to participate in the remainder of the testing process set forth below. Applicants will be notified of the results of the screening process via email. If you have not received your notification by5:00 pm PST on Friday, May 15, 2026, it is your responsibility to confirm your eligibility to test for this position by contacting the OHR representative listed below in the Inquiries Section.

Exam/Mandatory Seminar Dates*

Exam: Online CritiCall(Weighted 100%)- Beginning Saturday, May 16, 2026.

• If you have taken and passed LVMPD’s online CritCall exam within 18 months of the CritiCall exam date listed above, your score will be applied to this process and will receive an invitation to the Mandatory Seminar. Therefore, you will not have to retake CritiCall.
• If you take and pass CritiCall for this process and re-apply for this position or another LVMPD position that requires CritiCall within 18 months, your CritiCall score will be applied to those processes.

The Las Vegas Clark County Library District has computers that can be reserved by referring to the following linkhttps://thelibrarydistrict.org/reserve-computer/ or by calling 702-507-6091. If you reserve a computer at the library, please make sure to bring headphones.

CritiCall requires an Overall Data Entry score of 3700 keystrokes per hour or higher AND an Overall Non-Data Entry Score of 70% or higher, in order to pass. The keyboard portion requires a typing speed of 35 net words per minute, after errors.

CritiCall is a computer-based assessment used to ensure candidates possess the necessary skills to perform the required duties for the 911 Professional position. CritiCall measures:

1. Keyboarding/Typing
2. Accuracy
3. Call Summarization
4. Cross Referencing
5. Data Entry/Key Strokes Per Hour (While demonstrating the ability to multi-task under pressure and during disruptions.)
6. Decision Making
7. Map Reading
8. Memory Recall
9. Sentence Clarity

• Candidates that pass CritiCall will be invited to the Mandatory Seminar. Information about the 911 Professional I position will be provided. Candidates that attend the Mandatory Seminar will be placed on an eligibility list.

• If you have attended the Mandatory Seminar within 18 months of the Mandatory Seminar date listed above, your attendance will be applied to this process. Therefore, you will not have to reattend the Mandatory Seminar.

• If you attend the Mandatory Seminar for this process and re-apply for this position within 18 months, your attendance will be applied to that process.

*The LVMPD reserves the right to modify the selection processes and test instruments in accordance with accepted legal, ethical, and professional standards.

**Due to security reasons, personal belongings permitted in the testing facility will be limited. Items such as large backpacks, briefcases, duffle bags or similar items may not be allowed. Those items permitted will be left to the discretion of the LVMPD employees administering the examination and may be subject to a search.

***If you believe you are eligible for Veteran's Preference Points and want to be considered for them, you MUST attach your DD Form 214 (Member-2 or 4) or Statement/Proof of Service to your application showing 181 days of active duty in good standing. For more information on Veteran's Preference Points, please refer to the Frequently Asked Questions on the employment page athttps://www.protectthecity.com/applicants/apply-now/frequently-asked-questions.

Helpful Tools

An Informational Booklet and Informational Video are available to assist candidates in preparing for the above selection process.

Click hereto access the Informational Booklet.

Click hereto access the Informational Video.

Additional Selection Processes
If you successfully complete the above selection process, you will undergo a thorough background investigation, including a polygraph exam. A polygraph examination can be stressful and may affect existing medical or psychological conditions or ongoing treatment. Candidates areencouraged to consult with their personal physicians to discuss whether the polygraph will affect a condition or treatment and then follow the guidance of their medical professional.

The background investigation takes approximately 90 to 120 days to complete. You must also meet the LVMPD Hiring Standards. LVMPD employees participate in the Department’s random drug screening process. For more information on the background process, click https://youtu.be/LpAUnwRbT9o for a quick video or https://www.protectthecity.com/applicants/employment-standards/background-investigation for specific information.

Please visit the FAQs available on our employment site for a listing of the LVMPD's open competitive selection and employment policies, and other pertinent information. Please visitwww.protectthecity.com for additional information pertaining to the LVMPD and its hiring process.

Inquiries
Questions regarding this selection process may be directed to:

• Candy H., Human Resources Technician, 702-828-4126, c15374h@lvmpd.com
• Christina Munoz Vyse, Analyst, 702-828-3995, c15398m@lvmpd.com