Under close supervision, the 911 Dispatch Trainee receives on-the-job training to perform the full range of emergency dispatch duties. This entry-level classification is designed to provide training and experience in emergency call handling, radio dispatch, and public safety communication systems in preparation for promotion to a certified Public Safety Dispatcher.The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Attend and successfully complete agency-approved training programs including classroom instruction, on-the-job training, and evaluations.
Receive emergency and non-emergency calls from the public and other agencies, including 911 calls.
Learn to assess incoming calls, determine appropriate response, and dispatch law enforcement, fire, or medical units.
Operate a multi-line telephone and computer-aided dispatch (CAD) system.
Monitor and respond to radio communications from field personnel and relay information accurately.
Document all calls and radio traffic in accordance with agency procedures.
Learn and apply laws, policies, and procedures governing emergency dispatch.
Maintain composure, professionalism, and accuracy in high-stress situations.
Provide exceptional customer service to the public and interagency personnel.
Perform other related duties as assigned.
Must be at least 18 years of age at time of appointment.
Must possess State of Arizona Driver's license, and a clear criminal record.
Must obtain Terminal Operator Certification for access to Arizona Criminal Justice Information System
Must obtain CPR/First Aid/AED training within (1) year.
Knowledge of:
Town policies and procedures.
Policies, procedures, functions, operations, and services of the Camp Verde Marshal’s Office.
Equipment utilized in emergency communications including radio, computer and dispatch equipment.
State and Federal laws and regulations governing public safety dispatch and legal records.
Law enforcement patrol procedures and terminology.
Principles of record keeping, case files and records management.
Local geography, traffic patterns, and the location of all streets, landmarks and buildings.
Federal and state laws, statutes, and Town ordinances governing law enforcement activities.
Skill in:
Obtaining information from hostile or emotional citizens.
Communicating clearly and concisely and relaying details accurately.
Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
Remembering names, numbers and locations, and reading maps quickly and accurately.
Entering information into a computer system with speed and accuracy, and maintaining electronic records, files and databases.
Interacting with people of different social, economic, and ethnic backgrounds.
Establishing and maintaining cooperative working relationships with co-workers.
Communicating clearly and concisely, both verbally and in writing.
