60+ Activity Center Office Clerk

Make a difference at the Newport 60+ Center!

Step into a role where every interaction makes someone’s day a little brighter. As part of the team at the 60+ Center, you’ll be the welcoming face that greets visitors, answers questions, and helps patrons feel at home. Whether you’re assisting someone over the phone or chatting with them in person, you’ll create positive, friendly experiences while sharing helpful information about the Center’s programs, services, and activities.

In this role, you will:

• Deliver outstanding customer service by greeting guests, answering calls, leading tours, and connecting visitors to valuable senior services
• Support day-to-day operations by managing class registrations, collecting payments, driving as needed, and handling clerical tasks like data entry and reporting
• Help plan and promote engaging programs and events, from fun in-house classes to exciting community trips, plus assist with flyers, announcements, and social media
• Work closely with volunteers, providing training and support while ensuring smooth front desk operations and helping apply city and center policies

Why Join Us?

At the 60+ Activity Center, you’ll be part of a mission-driven team that values connection, compassion, and community. If you’re passionate about helping others and thrive in a welcoming, service-focused environment, we want to hear from you!

What We’re Looking For:

• A friendly, professional communicator with strong customer service skills
• Basic competency with social media/electronic marketing (e.g. Canva, Facebook, etc.)
• Someone comfortable answering phones and working with the public
• Ability to multi-task and stay organized in a busy environment
• Basic computer proficiency (Microsoft Office, data entry systems)
• A team player willing to adapt and learn new procedures

Any equivalent combination of education and experience that provides the applicant with the knowledge, skills, and abilities required to perform the duties as described. A typical way to obtain the knowledge, skills, and abilities would be: a high school diploma or equivalent, AND 2 years previous work experience performing similar customer service and clerical duties, including a high degree of public contact and customer relations in a professional environment, including 1-year cash handling.

KNOWLEDGE: General working knowledge of standard office procedures and methods. Experience with Microsoft Windows, MS Word, MS Outlook, and MS Excel. Thorough knowledge of spelling, punctuation, grammar, math, and business English. Knowledge of word processing and spreadsheet software programs and customer service.

SKILLS: Display high level of customer service and effective communication skills with co-workers and the general public in person, via phone, and written expression of information. Demonstrate the skills of good judgment and patience. Requires typing at a speed that would enable a transaction or project to be completed in a timely manner. Skill in the use of personal computers, various related software programs, and standard office equipment. Strong math, time management, analytical, organization, and prioritization skills. Excellent judgement and professionalism.

ABILITIES: Ability to establish and maintain an effective working relationship with City management, employees, other entities, and the general public. Ability to communicate effectively both orally and in writing with individuals and groups. Ability to write class descriptions, public service announcements, and business letters. Ability to honor the confidentiality required of this position. Read, understand, and review documents for accuracy and relevant information. Use applicable office terminology, forms, documents, and procedures in the course of the work. Use sound judgment in following and applying appropriate laws, regulations, policies, and procedures. Proofread and edit draft reports or correspondence for errors in grammar or structure. Coordinate activities and meet critical deadlines. Deal successfully with the public, in person and over the telephone. Understand and follow instructions. Ability to follow oral and written instructions and ask questions when needed. Physical ability to perform the essential job functions.

SPECIAL REQUIREMENTS:Adult First Aid/CPR/AED within 6 months of hire

DESIRABLE QUALIFICATIONS

• Associates Degree
• First Aid/CPR/AED at time of hire
• Experience with class registration processing

The employee is frequently required to sit, stand, bend, kneel, stoop, communicate clearly, reach, and manipulate objects. This position requires sufficient mobility to perform tasks, including the frequent ability to lift or move materials weighing up to 5 pounds, and the occasional ability to lift or move items weighing up to 30 pounds.

Manual dexterity and hand-eye coordination are essential and are utilized approximately 60% of the work period while operating computers, keyboards, telephones, and other standard office equipment.

WORKING CONDITIONS/WORK ENVIRONMENT:Work location is primarily indoors where most work occurs in an office environment.

All applications for this position must be submitted via our online application system at https://www.governmentjobs.com/careers/cityofnewport. Only complete applications will be considered.

Please submit a cover letter and resume with your application. Please do not fax, mail or e-mail any documentation. You will receive a confirmation email when your application has been successfully submitted.

The City of Newport is an EEO and veteran's preference employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected under state, federal or local law. The City of Newport follows Oregon law regarding Veterans’ Preference in Public Employment.

If you are requesting Veterans’ Preference, you must complete the Veteran's Preference Form and attach a copy of your DD214 / DD215. If you are a disabled veteran, you must also include a copy of your Veteran's Administration benefit summary/award letter with your application.

All offers of employment are subject to successful completion of a pre-employment background check, reference checking, and in the case of safety sensitive positions, drug and alcohol testing.

First review of applications will occur July 16th, but the position is open until filled.