Job Summary:This position is responsible for the deployment, maintenance, and troubleshooting of Windows Server environments. This role requires a blend of technical expertise, excellent communication skills, and the ability to manage multiple projects in a fast-paced environment. Participation in IT projects, including new system implementations, migrations, and process improvement initiatives, is also part of the role.
Key Responsibilities:
- Server & Network Management:
- Proficiently deploy, maintain, and troubleshoot Windows Servers, ensuring optimal performance and reliability.
- Design, implement, and manage Active Directory environments, including GPOs, user/group management, and security best practices.
- Configure and manage firewalls and network security appliances.
- Microsoft 365 Administration:
- Serve as an expert in Microsoft 365 Enterprise administration, encompassing user management, security, compliance, and service health.
- Troubleshoot and resolve issues related to Microsoft 365 services.
- Time Management & Documentation:
- Prioritize and manage multiple concurrent projects or Statements of Work (SOW) development, delivering on time and within scope.
- Create and maintain detailed documentation for systems, processes, and configurations.
- Operational Excellence:
- Accurately track time and services performed, ensuring clear accountability.
- Maintain productivity levels in accordance with agreed-upon specific objectives (KPIs).
- Continuously update job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Collaboration & Communication:
- Demonstrate exceptional communication skills, both written and verbal, when interacting with team members, clients, and stakeholders.
- Provide quality service with a strong commitment to user satisfaction.
- Physical Requirements:
- The employee is frequently required to sit, bend, stoop, reach, and carry. Must be in good physical condition to perform these tasks as needed.
Technical Requirements (skill level should be Expert on a few and Tier 3 on most)
Infrastructure
· Microsoft Operating Systems – All desktop and server versions
· SAN/NAS
· Data Backup and Recovery, Data Replication, Data Archival
· Hypervisor technologies (Microsoft Hyper-V)
· Networking – TCP/IP, Routing Protocols, DCHP, VLANS, VPN, DNS, SD-WAN
· Firewall Technologies
· WiFi Infrastructures
· Subnetting
Systems
· Microsoft Platform Systems –Active Directory, IIS, Exchange Online, SharePoint, RDS/Terminal Services and SCCM
· Entra/Azure/Intune and Microsoft Office 365 conversions from on-premise to cloud and supporting cloud and hybrid-cloud instances
- · Working Knowledge of PowerShell Scripting
