Vice President Client Services

Company Overview

For over 40 years, Health Monitor has been a nationally recognized, targeted healthcare marketing platform for the Pharma/OTC industry. Our in-house, award-winning content studio creates bespoke healthcare education that fosters more productive patient-physician dialogues at every point of care—we call it #TheHealthMonitorDifference. We have the largest proprietary physician office network in the industry, with over 250,000 offices and more than 450,000 healthcare professionals engaging with our omnichannel educational products. Health Monitor delivers premium point of care content that empowers patients and HCPs with trusted information to achieve the best health outcomes while driving impactful ROI for brands. Learn more at Healthmonitornetwork.com and follow us on LinkedIn, X, YouTube and Instagram.

Vice President Client Services

Health Monitor Network is seeking a Vice President, Client Services to lead and shape the organization’s client partnership strategy and delivery operations. This executive will oversee the Client Services team and ensure successful execution of integrated campaigns across digital, email, point-of-care media, and analytics platforms.

The VP will serve as a trusted partner to clients and internal teams, guiding complex programs from launch through delivery while maintaining a high standard of service and accountability. This role requires a leader who can build strong relationships, bring clarity to evolving priorities, and ensure teams remain aligned to deliver exceptional results.

In addition to managing key client relationships, the VP will help strengthen the Client Services organization by developing leaders, refining delivery practices, and building a service model that supports continued growth.

Key Responsibilities:

• Serve as a senior client-facing leader across complex, high-stakes engagements, guiding strategic conversations with clients, agencies, and partners to align expectations and maintain delivery momentum
• Lead, coach, and scale a team of Client Service Managers, building a high-performance culture grounded in ownership, responsiveness, and excellence
• Act as a bridge between strategy and execution, ensuring campaign tactics translate effectively across digital channels including web, email, analytics, and reporting
• Own and strengthen executive-level client relationships, setting the standard for clear, confident, and professional communication
• Oversee overall client experience and account health, proactively addressing risks and resolving issues with transparency and speed
• Guide teams in effective expectation-setting, issue resolution, and executive communication
• Define and operationalize service delivery standards that drive consistency, quality, and efficiency across campaign execution and reporting
• Establish scalable operating rhythms and governance models, including clear decision rights, escalation paths, and cross-functional accountability
• Continuously improve processes to reduce friction, increase clarity, and mitigate execution risk while ensuring strong delivery outcomes
• Partner closely with cross-functional leaders across Sales, Editorial, Creative, Digital, Analytics, Ad Operations, Print, and Project Management to align priorities and execution
• Clarify roles, responsibilities, and dependencies across teams to enable seamless delivery
• Anticipate and resolve cross-functional risks before they impact the client experience

Qualifications

• 12+ years of experience in client services or strategic account management, with deep expertise in integrated, multi-channel campaigns
• Must have experience in pharma or healthcare media agencies
• Strong understanding of digital campaign execution across web, email, analytics, and reporting environments, as well as creative review and approval workflows
• Proven ability to design, implement, and scale repeatable service delivery models across cross-functional teams
• Demonstrated leadership through influence, sound judgment, and the ability to balance competing priorities in a dynamic environment
• Excellent executive communication skills, with a high degree of ownership and accountability
• Experience in healthcare, pharma, or media environments—and familiarity with print workflows—is a plus
• Deep experience supporting integrated digital campaigns across web, email, analytics, and multi-channel media environments

Education

• Bachelor’s degree or equivalent experience

ADA- Physical Demands Office Position

We are committed to providing equal employment opportunities to all employees and applicants, including individuals with disabilities. If you require reasonable accommodation during the application or interview process, please let us know. We will work with you to ensure that your needs are met in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; talk and hear. The employee regularly is required to walk and reach with hands. Employees frequently use computer keyboards, regularly travel both short and long distances via walking within the work site. The employee must regularly lift and/or move a laptop computer. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Employees view computer monitors frequently.