Job Purpose:� The� Head of Training and Development� is responsible for� the� training and development of all support staff members to� include:� Front Office (in coordination with the office manager), Technicians, Technician Assistants, Doctor’s Assistants, Kennel Assistants, and Lab Techs� in all departments. The� Head of Training and Development� will spearhead� new staff� training as well as play� a large role� in AVECCC development and implementation.�
This position will be based out of AVECCC but will help the other AVECCC sites with training and development programs, classroom� training� and implementation.� �
Job Duties and Responsibilities:�
Manage and lead aligned staff in the provision of safe,� timely, efficient,� equitable, effective, and patient-centered care.�
� Promote the growth of aligned staff in areas such as problem solving, strategic thinking, decision making by� identifying� strengths and areas for growth, goal setting, and formal and informal learning and coaching.� �
Direct and develop leadership skills by mentoring and role modeling.� �
Support staff in leading nursing practice initiatives to improve nursing care, safety, and cost.� �
Support staff in addressing practice trends that vary from standards/best practices.�
Analyze practice and� identify� opportunities to increase effectiveness and efficiency.�
Provide one-on-one coaching to� monitor� workload, track short- and long-term� goals� and review clinical and professional metrics.� �
Foster a culture that embraces change and innovation.�
Promote and� monitor� role standardization and optimization.�
Provide strategic� visioning� for staff.� �
Actively� participates� in talent review and succession planning.� �
Recruit, hire, orient and develop staff.�
Support and promote organizational and nursing strategic plans�
Collaborating with the Leadership Team to develop a robust training program that encompasses all necessary duties for: Kennel Assistant, Technician Assistant, Lab Technician, Doctor’s Assistants, Front Office, and Technician (Levels 1-3). (Review and revise as necessary current training program)�
Identifies training needs for employees and the hospital as a whole.� �
Develop training programs, selecting training materials, and ensuring programs are relevant�
Create and manage training budgets.�
Promote identification and resolution of complex or recurring clinical or operational problems consulting with� stakeholders� as necessary.� �
Effectively supervises the Charge Nurse team in collaboration with the HM/HD.�
Facilitate� nursing leadership collaboration within each area/hospital� when applicable.� �
� Ensure staff� are� involved in the sustainability of interventions, initiatives, and practice changes.� �
Participates in performance management, coaching,� disciplinary� action, and reviews of nursing staff.� �
Facilitates and� participates� in training meetings with both the DVM team, leadership teams, and clinical staff�
Oversees the hiring and onboarding process for� the nursing� staff.�
Assists� with� the� oversight of nursing scheduling and labor budget.�
Create and develop medical SOPs in partnership with the Medical Director.�
Participates in the maintenance and the process of obtaining hospital� credentials.(VECCS level 1, AHAA, etc.)� � � �
Facilitate and� participate� in M&M rounds.�
Assign trainers/mentors� with new trainees depending on position.� �
Remain up to date with current research and related literature on key programmatic and practice areas, especially specific to aligned staff’s role, practice, and aligned areas of nursing support.�
� Provide adequate support and resources (including time) to aid staff to improve care processes, patient outcomes, and organizational outcomes by� identifying� and implementing evidence-based practice(s), improving processes though quality improvement, and/or conducting research, when needed, to discover answers�
Ensure collaboration with and� utilization� of experts as� appropriate to� assist� with program development, staff education, and clinical issues.�
Communicate new hires and training progress to applicable teams.�
Facilitate and lead regular “Train the Trainer” sessions.�
Participate in� new hire orientation�
Update staff on new techniques and� frequent� training� refreshers.�
Partner with local technician schools to� assist� with developing a partnership with local technician schools.�
Plan and implement training programs/pathways for employee growth�
Develop multiple types of training methods to ensure employees can� successfully� complete trainings (ie: simulations, mentoring, on-the-job training, classroom trainings)�
Participate� and lead� AVECCC� academy development, host and organize lectures and trainings�
Assess instructional effectiveness and� determine� the impact of training on employee skills and KPIs�
Collect feedback from trainers and trainees after each training session�
Collaborate with Leadership Team to review retention and make alterations to training program�
Required to work flexible hours as needed to reinforce training and development,� including� evenings and� weekends.� �
Facilitate continuing education training as requested by the Leadership Team.�
Shadow� and train� new hires, trainers, and any other team members on the hospital floor for a minimum of 30 hours per week.�
Acts as� a support� to the Leadership Team in the staff development process.�
Help with shifts on the floor as needed to support patient care.� �
Must� possess� an upbeat attitude, excellent communication skills, and lead by example to create a positive team atmosphere.�
Must� demonstrate� an ability to develop strong relationships with others�
Any other duties as requested by leadership to� facilitate� growth and development�
� Preferred Skills and certification:�
Experience in training of veterinary staff or employment for at least 1 year at AVECCC�
Certified Veterinary Technician in the state of Arizona is� required.�
Advanced VTS accreditation is� preferred, but� not� required.�