About the job
🚀 UX Researcher – Contract Opportunity
📍 Location: Remote
💼 Contract: Long-term contract. 9 months+
Contact: charley.may@forsythbarnes.com
We’re currently working with our client in the retail pet space where they are dedicated to delivering exceptional customer experiences, supporting animal welfare, and fostering community impact. With a distributed team and multiple locations, this client champions a people-first culture and continuous improvement, aligning incentives with measurable business outcomes.
We’re looking for a UX Researcher to join a collaborative in-house UX team and make an immediate impact across digital experiences (web & mobile).
This position is all about turning user insights into action. You’ll lead discovery research, influence product direction, and help shape engaging, data-driven customer experiences—especially in areas like AI, personalization, and customer engagement.
Key Responsibilities:
- Own end-to-end discovery research: design, execute, analyze, and synthesize findings into actionable recommendations tied to business impact
- Conduct mixed-method research (usability testing, interviews, surveys, competitive analysis)
- Use tools like UserTesting and ContentSquare for behavioral insights and session analysis
- Collaborate in cross-functional trios (UX, Product, Engineering) to shape MVPs and roadmaps
- Deliver clear, compelling stakeholder presentations (Figma/FigJam) up to executive level
- Lead design validation & prototype testing, defining success metrics pre- and post-launch
- Contribute to UX research best practices, templates, and documentation
- Manage multiple projects simultaneously while aligning stakeholders and timelines
Key Skills & Experience:
- Strong experience conducting usability testing and user research (qual + quant)
- Proficiency with tools like Figma, FigJam, UserTesting, ContentSquare
- Ability to translate insights into clear product and design recommendations
- Experience working closely with UX/UI designers, Product Managers, and Engineers
- Background in Retail or eCommerce is highly preferred
- Excellent communication skills with the ability to influence stakeholders
If you’re interested or know someone who might be a great fit, feel free to reach out or apply directly.
