Training and Staff Development Specialist

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Revenue (DOR):

The Indiana Department of Revenue has served Indiana, its population, and the business community since 1947. Our more than 700 dedicated team members administer over 65 different tax types and annually process nearly $30 billion of tax revenue. We are a Top Workplace employer.

Role Overview:

The Training and Staff Development Specialist provides agency-wide customer service training. You will create engaging and interactive training, including eLearning modules, videos, and hands-on activities designed for remote and on-site learning. You will train on complex topics to ensure frontline staff are prepared to provide a world-class customer experience for our tax payers.

The successful candidate will be positive, enthusiastic, and team oriented with passion for continuous learning and a desire to support the Department of Revenue’s mission, vision, and Pyramid of Excellence.

This role is located at the central DOR offices at the Indiana Government Center in Indianapolis, Indiana.

Salary:

This position starts at an annual salary of $47,320 but may be commensurate with education and job experience.

Use our Compensation Calculator to view the total compensation package.

Responsibilites include:

• Design customized training programs, incorporating adult learning principles and innovative instructional design methodologies.
• Create engaging and interactive training materials, including presentations, e-learning modules, videos, and hands-on activities.
• Facilitate training sessions using a variety of instructional techniques to accommodate different learning styles and preferences.
• Stay current with industry trends and best practices in training and development, and integrate them into training strategies.
• Collaborate with department heads and HR to assess training needs, identify skill gaps, and develop targeted training solutions.
• Conduct thorough training needs analyses to determine the most effective training methods, including in-person, virtual, and blended learning approaches.
• Monitor and evaluate training effectiveness through assessments, feedback, and performance metrics, making necessary adjustments to optimize impact.
• Collaborate with subject matter experts to ensure the accuracy and relevance of training content.
• Coordinate training schedules, venues, and logistics, ensuring smooth execution of training events.
• Provide ongoing support and resources to employees to reinforce learning and skill application.
• Assist in the development of career development plans and pathways, helping employees map out their growth within the organization.
• Maintain training records and prepare reports on training activities, attendance, and outcomes.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

The ideal candidate in this role should minimally have either:

• a Bachelor's Degree and 3+ year of experience, or
• an Associate's Degree and 5+ years of experience, or
• at least 7+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.
• Related certifications and coursework may be considered for education or experience.

Additional qualifications:

• Extensive knowledge of instructional design principles and adult learning theories.
• Proficiency in developing and delivering a variety of training methods, including e-learning, workshops, webinars, and on-the-job training.
• Extensive communication, presentation, and facilitation skills.
• Ability to assess training needs, gather feedback, and make data-driven decisions for continuous improvement.
• Detail-oriented with strong organizational and project management skills.
• Proficient in using learning management systems (LMS) and other training technology.
• Interpersonal skills and ability to work collaboratively with cross-functional teams.
• Able to perform essential functions with or without reasonable accommodation.

A degree is not required for this position.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.