The Tennis Pro Shop Attendant at a resort plays a vital role in providing exceptional customer service and support to guests utilizing the tennis facilities. This position involves managing the day-to-day operations of the pro shop, assisting with equipment rentals and sales, and coordinating court reservations. The Tennis Pro Shop Attendant is responsible for maintaining an organized inventory of tennis merchandise, ensuring cleanliness and orderliness within the pro shop, and processing transactions accurately. This role requires excellent interpersonal skills as the attendant interacts with resort guests, providing information, addressing inquiries, and promoting tennis-related programs and services. The Tennis Pro Shop Attendant contributes to the overall guest experience by creating a welcoming atmosphere and facilitating the smooth functioning of the tennis facility.
The Tennis Pro Shop Attendant will always conduct him/herself in a manner that supports the Core Values of Hyatt Hotels:Empathy, Experimentation, Inclusion, Integrity, Respect, Wellbeing
ESSENTIAL JOB FUNCTIONS:
· Provide excellent customer service, helping and guidance to customers regarding tennis equipment, apparel, and accessories.
· Process sales of tennis equipment, clothing, accessories, and other merchandise. Handle cash transactions, credit card payments, and maintain accurate records of sales.
· Perform basic equipment services such as racket stringing, grip replacement, and maintaining equipment in good condition. Assist customers in selecting appropriate gear based on their needs.
· Monitor and manage inventory levels, restock items, and ensure the Pro Shop is adequately supplied with the necessary equipment and merchandise.
· Assist in scheduling court reservations, managing the booking system, and handling inquiries or bookings related to lessons, clinics, and court rentals.
· Manage the front desk by handling phone inquiries, welcoming and checking in customers, and providing information about shop services and offerings.
· Enforce shop policies, ensuring safety regulations, and following proper procedures in handling equipment and transactions.
· The colleague is held accountable for all duties of this job and other duties as assigned.
JOB REQUIRMENTS:
Must be authorized to work in the United States
Excellent oral and written communication skills required.
Strong attention to detail.
Must be able to lift 50 lbs.
WORKING CONDITIONS:
The working conditions for a Tennis Pro Shop Attendant at a resort offer a dynamic and customer-focused environment within the recreational and hospitality sector. The attendant can expect a mix of indoor and outdoor work, as the pro shop is often situated close to the tennis courts. The atmosphere is characterized by a vibrant and social ambiance, with regular interactions with resort guests seeking tennis equipment, information, or court reservations. The role involves periods of high activity, especially during peak hours or scheduled events, requiring adaptability and the ability to handle multiple tasks simultaneously. Attention to detail is crucial in maintaining an organized and visually appealing pro shop, where the attendant will arrange merchandise displays and ensure a welcoming environment for customers. The position may involve some physical tasks, such as restocking shelves and preparing the pro shop for daily operations. The working hours may include weekends, evenings, and holidays, aligning with the operational schedule of the resort's tennis facilities. Overall, the working conditions provide an exciting and customer-centric setting for individuals passionate about tennis and committed to delivering exceptional service to resort guests.