Temporary Administrative Specialist

Are you passionate about helping others and making a meaningful impact in your community? Do you bring strong customer service skills and want to grow your career in a role that truly matters? If so, we invite you to join a team dedicated to supporting vulnerable adults and their families!

The Prince William County Department of Social Services, Customer Support and Services (CSS) team, is seeking a motivated and customer-focused professional to serve as a Temporary Administrative Specialist to deliver information, guidance, and support to individuals who rely on our services every day.

About This Role:

The ideal candidate will work on the Call Center Team as the first point of contact for individuals reaching out to the Department of Social Services. This role is well-suited for someone who can understand and communicate complex information while demonstrating empathy, patience, and respect.

We are looking for an individual who is detail-oriented and thrives in a fast-paced environment. The Administrative Specialist must be able to work both independently and collaboratively to deliver excellent service to customers and staff. The candidate must have strong computer skills and be able to navigate between various state and county computer systems as well as communicate effectively both verbally and in writing in both English and another language. The candidate must pass a language proficiency test. If you’d like to become a part of a team committed to making lives better, apply now!

Typical tasks:

• Promptly answer incoming calls using a multi-line phone system with courtesy, respect and professionalism.
• Provide basic information regarding public benefits(SNAP, TANF, Medicaid, Child Care, Energy Assistance, etc.).
• Research cases and provide appropriate information and updates to authorized parties while maintaining confidentiality.
• Utilize internal systems and directories to locate program contacts and ensure accurate referrals.
• Triage calls and route them to appropriate case workers, divisions, or external agencies, as needed.
• Maintain up-to-date knowledge of county services and community-based resources.
• Document call interactions accurately and escalate complex or urgent calls to appropriate staff.
• Support callers who may be in crisis by de-escalating situations and connecting them to appropriate support services.
• Register applications for benefit programs
• Perform other administrative tasks related to general office functions.

Minimum Requirements:

• High school diploma or G.E.D and 2 years of experience performing administrative work.

Preferences:

• 2 or more years of experience in the following:
  1. Experience providing customer service in an organization that serves vulnerable individuals and families
  2. Experience working with Virginia Case Management System (VaCMS)
• Experience working in a call center or public assistance office
• Knowledge of local, state, and federal social services programs
• Proficiency in using computer systems, office applications, and telecommunication software
• Strong verbal and written communication skills
• Bilingual in English and another language.

Special Requirements:

• All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster.
• Candidates must pass criminal history, child protective services and DMV background checks.
• Resource/foster parents for youth in the Prince William foster-care program may not be employed by the Prince William Dept of Social Services. Resource/foster parents for youth from other localities are welcome to apply.
• Staff in this position are eligible to telework but may be required to report to the office intermittently. Telework eligibility is subject to change as business needs warrant; there is no future guarantee of telework.
• Staff in this position must possess a valid driver’s license and be eligible to drive for work.

Work Schedule:

37.5 hours per week, Monday – Friday, 9:00 a.m. – 5:00 p.m.

After initial training period, may be eligible to telework. Employees who telework must have adequate workspace and internet connection. Staff may be required to report to the office on an intermittent basis (e.g., for meetings or training). Telework is subject to change based on business needs.

Hiring Hourly Range: $25.44 to $36.98

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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