Teller Success Design Leader

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.

The Role:

Teller Success Design Leader will be responsible for defining the experiential design, overall approach and framework to enable Teller success through customer-focused behaviors, user-friendly tools, business practices, employee standards and expectations to successfully support critical business growth initiatives and strategic priorities.  This leader will build strong relationships and work closely with senior leaders across Field Leadership, Branch Customer Experience, Affluent Banking, Small Business Banking, Field Engagement, Branch Learning & Development, and Banker platforms.

Key Responsibilities Include:

• Develop business processes and tools to enable Teller success.
• Accountable for process design and management to include but not limited to: customer experience and growth behaviors, transaction migration/digital adoption, Lobby leadership, Branch orchestration, choreography and determining how tools are used and leveraged through the branch teams. (i.e. “day in the life”)
• Understand and represent the consolidated voice of Tellers to various partners both within and outside of Branch Banking
• Develop and maintain a Teller behavior guide that outlines and describes the desired teller customer experience and growth behaviors.
• Identify any internal processes that produce a less than favorable customer experience and determine opportunities for improvement
• Create tools, workshops, processes by leveraging field feedback, and provide input into coaching processes, huddles, assess and deploy meetings
• Collaborate with cross enterprise partners in training to build any needed curriculum to improve knowledge and skills of tellers to enable a great customer experience and growth of our business.

Location:  The position is posted in Des Moines, IA; Shoreview, MN; St. Louis Park, MN, St. Louis, MO; however, other locations within the WF footprint may be considered for this opportunity.

The salary range below is based on a full-time 40 hour a week schedule. Salary range is determined by location of the job

Area 000:                        Min: $155,400  Mid-point: $222,000    Max: $288,600
Area 001:                        Min: $142,500  Mid-Point: $203,500    Max: $264,600
Area 002 (MN, MO, IA):  Min: $129,500  Mid-point  $185,000    Max: $240,500
Area 003:                        Min: $116,600  Mid-Point: $166,500    Max: $216,500

Maybe considered for a discretionary bonus, Restricted or other long-term incentives.

Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

• 10+ years of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services
• 5+ years of leadership experience

• Ability to influence across all organizational levels, particularly senior management
• 10+ years of experience coaching and developing a team
• 10+ years of experience leading multiple projects
• Leadership experience including; coaching, training, and mentoring
• Strong analytical skills
• Strategic planning experience in translating leadership vision into executable strategies and initiatives
• Experience with change Management
• Solid conflict management and decision making skills
• Strong negotiating skills
• Ability to provide leadership to a matrixed organization environment
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management
• Excellent verbal, written, and interpersonal communication skills
• Experience recruiting, motivating, and coaching
• Ability to quickly establish credibility to build and maintain effective working relationships
• Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills

To be determined

IA-Des Moines: 800 Walnut St - Des Moines, IA
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
MN-Shoreview: 1801 Parkview Dr - Shoreview, MN
MN-Saint Louis Park: 435 Ford Rd - Saint Louis Park, MN

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.