Technology Resiliency Solutions Product Associate

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

Technology Resiliency Solutions Product Associate will support the product management activities related to resiliency solutions. Resiliency solutions include capabilities supporting Business Continuity Management, DR playbook orchestration and failover automation, App to Infra dependency mapping, reporting etc.  The Resiliency Product Analyst will support the Product Owner or Manager in defining the product vision and roadmap, and work with development/delivery teams and other stakeholder groups across the Enterprise in delivering the capabilities outlined in the roadmap.

Technology Resiliency Solutions Product Associate will own a service or capability within the Resiliency Solutions portfolio and will engage key resiliency stakeholders involved in activities such as BCP, DR exercises/tests, cyber resiliency, data resiliency, crisis management etc., and develop requirements for target state resiliency solutions. You will drive the planning, implementation, roll out and adoption activities.  You will engage with development team; facilitate discussions, provide clarification, story acceptance and refinement, testing and validation; and contribute to design activities and decisions. The Product Analyst will have experience in Agile methodology and has been part of initiatives to roll out capabilities to internal IT stakeholders in large financial organizations.
 

• 5+ years of technology experience
• 2+ years of Agile experience
• 2 + years of experience developing or supporting IT Service Management solutions

• Experience managing medium technology development efforts within a major line of business
• Ability to influence across all organizational levels, particularly senior management
• 1+ year of product development and product management experience
• Knowledge and understanding of Business Continuity Plan (BCP) and disaster recovery procedures/solutions
• Experience leading enterprise wide implementations
• Experience capturing and documenting complex business and functional requirements
• Ability to manage in a matrixed organization environment
• Experience conducting project meetings, presentations and status reporting
• Ability to influence and build relationships with LOB stakeholders, technology CIO leadership, external service providers, and architecture teams
• Knowledge and understanding of data visualization
• Ability to develop roadmaps and plans that enable strategies
• Ability to present to multiple levels of management

• Experience with Enterprise IT Service Management or Technology BCP/DR solution delivery experience
• Knowledge of ITSM & BCP solutions such as ServiceNow/Fusion; Automation solutions such as Ansible/ Chef / Puppet.; Monitoring/Dashboarding solutions such as ELK/Splunk/ AppDynamics / Dynatrace.; CMDB tools)
• Use case definition, story definition and refinement; feature and backlog management
• Demonstrates the initiative to explore alternate technology and approaches to solving problems
• Ability to analyze data, create process flows and presentations
• Proficient in Jira as well as MS Office products, particularly Excel and PowerPoint and in Visio
• CBCP/ITIL certification or other related certifications are a plus
   

• Ability to travel up to 10% of the time

AZ-Chandler: 2600 S Price Rd - Chandler, AZ
TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.