Technician, Tech Operations Center

Overview

Job Title: Technician, Tech Operations Center

Department:Technology

Reporting To:Senior Director, Network Operations

Employment Type: Full Time

Location: Philadelphia, Denver, Or Chicago - On-Site

The anticipated salary range for individuals expressing interest in this position is $62,000.00/Yr. - $70,000.00/Yr.

Salary to be determined by the education, experience, knowledge, skills, abilities and location of the applicant, as well as internal and external equity.

Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

Overview:

We are the second largest radio broadcaster in the United States, with over 240 terrestrial radio stations spanning across 48 cities, delivering audio to tens of millions of people a day, without exaggeration. This also includes our Audacy.com streaming platform, and 2500+ owned and operated podcasts in addition to our on-demand content.

We are seeking a highly skilled and motivated NOC Technician to join our Network Operations Center (NOC) team. This role is critical to ensuring the reliability, stability, and performance of our broadcast and streaming infrastructure.

You will maintain a birds-eye, over-watching view of the company’s technical operations, proactively monitoring systems, responding to incidents, and working closely with engineering, content, IT, and local market teams. When issues arise, you help save the day quickly identifying, troubleshooting, and resolving problems before they impact the consumer experience.

Responsibilities

What You'll Do:

• Monitor the end-to-end operation of audio streaming services, broadcast radio stations, on-air automation systems, Audacy’s digital stack and streaming equipment to ensure optimal performance and minimal downtime.
• Maintain continuous oversight of critical elements of the company’s technical infrastructure across all markets.
• Actively seek out issues by learning system patterns and identifying potential problems before they impact the consumer product.

Incident Response & Troubleshooting:

• Monitor automated and end-user incidents, troubleshoot issues remotely, and resolve problems efficiently.
• Provide direct technical support to local market engineers, board operators, network operations teams, digital content providers and managers, and streaming distribution partners.

Streaming Quality & Optimization:

• Assist in configuration, optimization, and performance tuning of production and streaming infrastructure.

Automation & Proactive Monitoring:

• Utilize automated monitoring tools to proactively detect and address potential service interruptions.
• Monitor backup transmission sites and streaming failover systems to ensure redundancy and reliability.

Reporting & Documentation:

• Create and maintain reports on system uptime, equipment failures, backup transmission utilization, and other key performance metrics.
• Maintain detailed logs and documentation of incidents, resolutions, and system changes.
• Prepare reports for performance analysis and management review using tools such as Confluence, Jira, and Zendesk.

Collaboration & Program Development:

• Work closely with engineering, content, product, and digital teams to deploy new technologies, updates, and enhancements.
• Assist in the development, organization, and ongoing improvement of NOC programs and procedures.
• Communicate regularly with local market engineers to ensure alignment with NOC processes and actions taken in their respective markets.

Qualifications

More About You:

Required:

• Excellent communication skills, both verbal and written, for interacting with various teams and stakeholders.
• Availability for On-Call shift-based work, including weekends and holidays.
• Passion for learning and the ability to quickly absorb new information.
• Strong time management and organizational skills, including the ability to manage multiple projects and work in a fast-paced environment.
• Knowledge of Streaming Protocols (e.g., HLS, RTMP, AAC, MP3).
• Understanding of broadcast workflow, including audio and video systems, networking, and bandwidth management.
• Networking skills, with a working understanding of how network traffic flows. Knowledge of Audio Over IP is a plus.
• Must be able to work nights and weekends.

Preferred:

• Hands-on experience working in a production/on-air environment, handling audio consoles, automation systems like WideOrbit, and audio routing/control interfaces such as SAS or Axia.
• Experience with monitoring tools such as Grafana, Datadog, Zabbix, or similar.
• Proficiency in Python for automation and scripting.
• Familiarity with Confluence and Jira for documentation and project management.
• Experience with Zendesk ticketing systems for incident management and customer support.
• Understanding of cloud platforms (e.g., GCP, AWS) and CDN management for optimizing content delivery.
• Bachelor’s or Associate's Degree in Computer Science, IT, Engineering, or related field (or equivalent work experience).

Important Notes:

Please be aware that Audacy willneverask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives willonly come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.

About Us

Audacy is a leading audio content and entertainment company. As champions of audio, we connect with people in the moments that matter — delivering trusted local news, passionate sports and your favorite music across 220+ radio stations, premium podcasts, live events and digital experiences that reach more than 200 million listeners every month.We create compelling content, foster deeply engaged audiences and deliver outcomes that matter for advertisers. Learn more at www.audacyinc.com and join the conversation on LinkedIn, X, Facebook and Instagram.

EEO

Audacy is an Equal Opportunity Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.

What You'll Do: - Monitor the end-to-end operation of audio streaming services, broadcast radio stations, on-air automation systems, Audacy’s digital stack and streaming equipment to ensure optimal performance and minimal downtime. - Maintain continuous oversight of critical elements of the company’s technical infrastructure across all markets. - Actively seek out issues by learning system patterns and identifying potential problems before they impact the consumer product. Incident Response & Troubleshooting: - Monitor automated and end-user incidents, troubleshoot issues remotely, and resolve problems efficiently. - Provide direct technical support to local market engineers, board operators, network operations teams, digital content providers and managers, and streaming distribution partners. Streaming Quality & Optimization: - Assist in configuration, optimization, and performance tuning of production and streaming infrastructure. Automation & Proactive Monitoring: - Utilize automated monitoring tools to proactively detect and address potential service interruptions. - Monitor backup transmission sites and streaming failover systems to ensure redundancy and reliability. Reporting & Documentation: - Create and maintain reports on system uptime, equipment failures, backup transmission utilization, and other key performance metrics. - Maintain detailed logs and documentation of incidents, resolutions, and system changes. - Prepare reports for performance analysis and management review using tools such as Confluence, Jira, and Zendesk. Collaboration & Program Development: - Work closely with engineering, content, product, and digital teams to deploy new technologies, updates, and enhancements. - Assist in the development, organization, and ongoing improvement of NOC programs and procedures. - Communicate regularly with local market engineers to ensure alignment with NOC processes and actions taken in their respective markets.