Job Title: Technical Support
Location: Phoenix, AZ, 85007 (Onsite)
Duration: 3+ months Contract
Job Description
Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls. The Senior Helpdesk Administrator supports desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, internally developed custom applications, etc. Position is restricted to local candidates and job duties cannot be performed remotely.
Required Experience:
Minimum 3-5 years working experience in an IT field
Customer service and interaction
Intune
O365 Experience (including OneDrive, Office products, SharePoint, etc.)
Familiarity with software installation
PowerShell commands and scripting experience
Experience with Active Directory, DNS, and DHCP
AWS SysOps and infrastructure/architecture
PowerShell scripting and automation
Palo Alto firewall
IIS
Intune Administration
Potential certs: AWS, Microsoft, or network-related certs, A+, Network+, Security+, any Microsoft Certs
Note: Candidates must have an active FPCC, or complete the FPCC application process, to be considered for this position.