Technical Support Specialist

About the Company

Exciting Senior PC Support Technician opportunity within an established environment.

About the Role

Contract Duration: 6 months – could extend. Onsite in Knoxville, TN with no travel required.

Responsibilities

• Provide daily hardware support to end users for PCs, laptops, tablets, and printers, for both on-premises and remote users.
• Provide daily software support including operating systems and applications running on the following devices: PCs, Laptops, tablets, mobile phones, printers, handhelds, registers and other technical devices specific to business operation.
• Practice daily asset management of equipment such as but not limited to: Leased and purchased PCs, printers, registers, credit card pin pads, etc.
• Provide daily hardware and software support specific to business operations and various projects.
• Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
• Image and Stage new hardware specific to business operation.
• Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
• Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
• Contact for IT projects, including attending meetings as the subject matter expert.

Qualifications

• An associate or bachelor's degree in information systems, computer science, or a related field is preferred. Experience in lieu of a degree may be considered.
• Requires 6-8 years of experience supporting complex end user technologies.
• Experience with operating system installations deployed from MECM (SCCM).
• Experience with PXE and Boot media to be used in production environments in conjunction with MECM.
• Experience with software deployment and endpoint management using Bigfix preferred.
• Computer certifications from CompTia A+, Network+, Security+ are preferred.
• Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred.
• Knowledge of building Images and scripting is desired.

Required Skills

• Strong problem-solving skills.
• Customer service skills.
• Possess advanced critical thinking skills.
• To develop and write technical documentation.
• Self-organization and time management skills.
• Communication skills are required.
• To evaluate and test emerging technologies.

Preferred Skills

• Proven experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers.
• Ability to work independently.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.