At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
We are looking for an experienced product manager to join our Merchant Onboarding and Servicing API team and drive modernization of the merchant onboarding experience through digital, and automation led solutions. This role will own and evolve API-driven products that power merchant onboarding experiences for partners, ISVs, and internal platforms. The ideal candidate should have strong hands-on experience with API-first product management, must be able to translate complex business and operational needs into well defined user stories and API contracts, collaborate deeply with engineering and architecture teams, manage cross team dependencies, and drive modernization of the merchant onboarding experience.
Key Responsibilities
• Deliver developer-first APIs for the onboarding experience, including standards, documentation readiness, sandbox/LA/GA planning, partner onboarding workflows, and adoption enablement.
• Own and maintain the product backlog for Merchant Onboarding APIs, ensuring alignment with business priorities and customer outcomes. Develop actionable user stories and acceptance criteria that engineers and architects can execute against with minimal ambiguity.
• Partner closely with engineering and architecture teams to define API designs, contracts, and integration patterns (REST, webhooks, event driven flows). Participate in API design reviews, ensuring consistency, reusability, scalability, and alignment with enterprise standards.
• Act as the voice of the customer and developer, incorporating feedback to continuously improve the onboarding experience. Ensure APIs are intuitive, well documented, and optimized for partner and developer adoption.
• Focus on AI-enabled onboarding solutions, working with the Agentic Commerce teams to identify opportunities to build agent-ready interfaces.
• Drive API lifecycle management, including versioning, backward compatibility, and deprecation strategies. Validate and test APIs using tools such as Postman to ensure functional and non functional requirements are met.
• Leverage OpenAPI / Swagger for development of API specifications and create and maintain APIs in the Sandbox Environment.
• Monitor operational metrics, incidents, and production issues, partnering with support and engineering teams to drive resolution and prevent recurrence.
• Track and report success metrics such as adoption, time to integrate, onboarding cycle time, and support volume.
Required Qualifications
• 3+ years of Product Management experience, with a strong focus on API products, including defining requirements, collaborating on design, and supporting integrations.
• Hands on experience creating and managing API specifications using Swagger / OpenAPI
• Practical experience testing APIs using Postman or similar tools
• Experience in publishing and managing APIs in a Developer Portal
• Familiarity with API governance, standards, and lifecycle management
• Strong understanding of RESTful APIs, authentication mechanisms, and API best practices
• Ability to work effectively with cross functional teams in a highly regulated environment
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non technical stakeholders
• Experience working in Agile / Scrum delivery models
Preferred Qualifications
• Familiarity with merchant onboarding and servicing, payments, underwriting, risk, and regulatory compliance domains
• Experience supporting both internal enterprise users (e.g. sales, operations) and external partners or developers
• Background in large-scale platform modernization, cloud migration, or enterprise transformation initiatives
• AI literacy, including working knowledge of how AI/ML, automation, and generative AI can be applied to improve product experience, operational efficiency, decisioning, and developer workflows.
Why Join This Team
• Work on API first products that directly impact merchant onboarding efficiency and scale
• Influence platform level decisions and shape the future of onboarding experiences
• Collaborate with experienced product, engineering, and payments leaders
• Opportunity to build highly visible, externally consumed APIs in a growing ecosystem
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,175.00 - $115,500.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.