Tech Operations Sr Analyst - Network Operations

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

The Tech Ops SR Analyst participates in the research, analysis, testing and implementation of networks to support companywide voice and/or data communication systems. Performs small network design upgrades and hardware reconfigurations. Will provide advanced technical support to network help desk or customer operations on complex problems. Assists with network traffic analysis and the preparation of forecasts of network traffic and capacity. Participates with maintaining network support playbook and
procedure documentation, both proactively and when assigned. Is as a subject matter expert and/or mentor for less senior Analysts.

This position is primarily responsible for incident management in a network break/fix support capacity.  Analysts monitor phones for incoming customer calls, create and work trouble tickets out of a queue, dispatch vendors, customer engagement, provide updates to management and/or customers, SNMP monitoring, participate in conference calls and incident related bridge lines, troubleshoot low to mid-level complexity break/fix issues and participate in projects as assigned.

The position can be filled in Tempe or Charlotte. The shift is Back Half day shift and the schedule is as follows:

Wednesday 11 AM – 7 PM ET
Thursday and Friday 7 AM - 7 PM ET
Saturday 11 AM – 7 PM ET

• 3+ years of experience in production supporting, including problem identification, ticket documentation, and customer/vendor relations, demonstrated through work, military, or education
• 3+ years of experience using ticket tracking tools for change management, problem and incident management, and availability management, demonstrated through work, military, or education

• Experience with Information Technology Infrastructure Library (ITIL)
• Practical agile methodology experience
• Cisco Certified Network Administrator (CCNA)

• Automation experience

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.