POSITION SUMMARY
The employee in this position is responsible for providing superior service to both internal and external guests. The floor supervisor is also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of guest service according Isle of Capri Casino standards, while maintaining the integrity of the games. This position is responsible for learning and communicating the various policies and procedures required of the Table Games department staff.
JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive. Other reasonable duties may be assigned.
Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
Assumes overall responsibility for the effective gaming service activities for an assigned area.
Maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
Controls and directs games in progress by monitoring and providing assistance and dealer correction.
Maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
Oversees and assures high standards of guest service on each game and works closely with Pit Managers, the Shift Manager, Hosts and other casino staff members in this regard.
Maintains a designated completion rate of ratings for players in their assigned section.
Responsible for meeting departmental goals in the NPS program.
Provides and monitors on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance.
Completes all company required training within designated time frames.
Responsible for maintaining a clean, safe, friendly and fun environment for guests and
employees.
WORKING CONDITIONS/ESSENTIAL FUNCTIONS
Ability to use all equipment associated with the position, including, but not limited to, computer keyboard and telephone.
Ability to review and comprehend player data and other necessary documentation and observe play of guests.
Ability to observe and give appropriate feedback on the actions of Dealers.
Ability to communicate effectively with guests and all levels of team members.
Ability to move effectively and efficiently around pit area so as to be able to observe play at all tables. Employee will be required to spend 90% of there time walking and standing, and lift up to 25lbs.
Ability to work in a brightly lit, smoked filled casino environment with noise levels.
Ability to be at work on time as scheduled on a regular basis which may include nights, weekends, and holidays