Systems Engineer I

City of Katy | Katy, Texas | Full-Time

About the Role
The City of Katy is looking for a Systems Engineer I who enjoys solving problems and helping people. In this role, you'll be the go-to resource for employees needing IT support, while also playing an important part in keeping the City's technology secure, reliable, and running smoothly.

What You'll Do

• Be the first point of contact for IT questions and issues, providing friendly, helpful support to end users
• Troubleshoot hardware, software, and connectivity problems and see them through to resolution
• Log and manage service requests in the ITSM system, keeping everything organized and on track
• Set up and maintain computers, laptops, and mobile devices so employees have the tools they need to succeed
• Manage user accounts and access through Active Directory
• Help keep systems secure and up to date with regular monitoring, patching, and updates
• Work with senior IT staff on network, server, and infrastructure support when needed
• Identify recurring issues and help implement long-term fixes
• Support IT projects like system upgrades, new software rollouts, and equipment refreshes
• Step in during emergencies to help ensure City operations continue without interruption

What You Bring

• An associate degree in IT (or similar experience) and at least two years in a technical support role
• A solid understanding of Windows, Microsoft Office, and basic networking concepts
• A problem-solving mindset and a willingness to dig in and figure things out
• Strong communication skills-you can explain technical issues in a way people understand
• A team-oriented approach and a genuine desire to help others

Additional Details

• Valid Texas driver's license required
• Certifications like CompTIA A+, Network+, or Security+ are a plus
• Primarily office-based, with occasional physical activity (lifting equipment up to 50 lbs)
• Designated as Essential Critical Infrastructure personnel

Why Join the City of Katy?
You'll be part of a team that keeps the City connected and running every day. Your work will directly support employees, public services, and the community-making a real impact behind the scenes.

Apply today and help power the technology that serves Katy.

Equal Opportunity Employer
The City of Katy is committed to equal opportunity and ADA compliance.