Systems Administrator

Key Responsibilities

Systems Administration

• Administer, configure, and maintain Windows Server environments (2016/2019/2022) across physical and virtual infrastructure
• Manage Active Directory, Group Policy, DNS, DHCP, and related directory services
• Monitor system performance, capacity, and availability — proactively identifying and resolving issues before they impact operations
• Manage virtualization platforms including VMware vSphere and/or Microsoft Hyper-V
• Support Azure Active Directory (Entra ID) and hybrid identity environments
• Perform patching, upgrades, and lifecycle management across the server environment
• Maintain backup and disaster recovery solutions, ensuring integrity and recoverability of critical systems

ITSM & Service Management (ServiceNow / Ivanti)

• Administer and support the organization's ITSM platform (ServiceNow or Ivanti) including incident, change, and asset management workflows
• Build and maintain service catalog items, workflows, and automation rules within the ITSM platform
• Manage and resolve tickets within SLA requirements, ensuring accurate documentation and follow-through
• Collaborate with the helpdesk and infrastructure teams to improve ticket routing, escalation paths, and resolution workflows
• Generate reports and dashboards from the ITSM platform to support operational visibility and continuous improvement

Required Qualifications

• 3–5+ years of hands-on Windows Systems Administration experience in an enterprise environment
• Strong proficiency with Windows Server (2016, 2019, 2022) administration and troubleshooting
• Solid experience with Active Directory, Group Policy, DNS, and DHCP management
• Hands-on experience with ServiceNow or Ivanti for ITSM operations (incident management, change management, asset tracking, or workflow automation)
• Experience with VMware vSphere and/or Hyper-V virtualization
• Familiarity with Microsoft Azure and hybrid identity (Azure AD / Entra ID)
• Working knowledge of PowerShell scripting for automation and administration tasks
• Strong understanding of IT security principles, patch management, and access control best practices
• Excellent troubleshooting, analytical, and problem-solving skills
• Strong written and verbal communication skills