Supply Chain Operations Specialist – HongMall
Location: Irvine Spectrum Center, Irvine, CA (On-site)
Start Date: ASAP
About Us
HongMall is a fast-growing e-commerce platform serving the North American market (U.S. & Canada), focused on bringing high-quality Asian products to overseas consumers. Since our founding in 2016, HongMall has grown into one of the leading shopping apps for the Asian community in North America, with over 2 million users.
As a startup team in the U.S., we are currently building and expanding our local operations and supply chain infrastructure from the ground up. We are looking for someone who is excited about joining a startup environment and contributing directly to building scalable supply chain systems for a growing marketplace platform.
If you have experience in e-commerce or cross-border supply chain operations, and enjoy solving operational challenges across warehousing, inventory, and logistics, this role offers a unique opportunity to participate in building a supply chain operation from 0 to 1.
Responsibilities
Warehouse & Logistics Coordination
- Work closely with 3PL warehouses and logistics partners to ensure smooth daily warehouse operations and order processing.
- Coordinate with suppliers, warehouse partners, and internal teams to ensure accurate inbound inventory, inventory synchronization, and shipping operations.
- Participate in warehouse network planning and logistics optimization to improve fulfillment efficiency while controlling costs.
Supply Chain Operations
- Manage key supply chain operations including warehousing, inventory management, order fulfillment, and logistics coordination.
- Develop and optimize operational processes to improve inventory turnover, fulfillment efficiency, and order reliability.
- Monitor and analyze key operational metrics such as inventory turnover, fulfillment speed, stock-out rate, and logistics cost, and continuously improve performance.
Product & Inventory Management
- Manage SKU onboarding, inventory data accuracy, and warehouse inbound processes.
- Develop inventory planning and replenishment strategies to reduce stock-out risks and optimize inventory structure.
- Collaborate with operations and merchandising teams to align inventory planning with sales data and demand forecasts.
Systems & Process Optimization
- Support the operation and optimization of supply chain systems such as ERP, WMS, and OMS.
- Identify opportunities to standardize and improve operational workflows, increasing efficiency and scalability across teams.
Qualifications
- Bachelor’s degree or above in Supply Chain, Logistics, Business, Operations, or related fields.
- 1+ years of experience in e-commerce, cross-border commerce, or supply chain operations.
- Self-driven, detail-oriented, and comfortable working in a fast-paced startup environment.
- Familiarity with warehouse operations, inventory management, and logistics fulfillment processes.
- Strong data analysis and problem-solving skills, with the ability to improve operations through data insights.
- Fluent in English and Chinese for daily work communication; Spanish is a plus.
- Able to work on-site in Irvine, CA.
Compensation & Benefits
- Competitive salary based on experience and qualifications.
- Join a high-growth startup building a marketplace platform in North America.
- Opportunity to participate in building the core supply chain infrastructure from the ground up.
- Work with an international team combining global e-commerce and local market expertise.
- High ownership, fast learning curve, and strong career growth potential.
