Description
Position Description
Position Title: Student Services Specialist, Senior
Position Number: 0096639T
Hiring Unit: Outreach College, Student Services
Location: UH at Manoa
Date Posted: 05/01/2026
Closing Date: 05/22/2026
Band: B
Salary: salary schedules and placement information
Month: 11-month
Temporary/Permanent: Temporary
Annual renewal contingent upon availability of funds, program needs, and satisfactory performance
Duties and Responsibilities (* denotes essential functions):
- * Oversee Outreach College’s Student Services unit with administrative and operational oversight of registration, admissions, recruitment and advising.
- * Supervise staff and determine training needs, assess workload, and prioritize tasks
- * Develop annual budgets and annual plans for the unit.
- * Monitor and maintain awareness of relevant policies, procedures, and operating standards that impact advising, registration, admissions, and related student support functions/aspects.
- * Serve as the primary Outreach College contact for all issues related to the systems and platforms that support student registration and enrollment in Outreach programs.
- * Support and coordinate efforts to recruit and retain students for Outreach college credit programs, including tracking inquiries and improving enrollment processes.
- * Monitor requests and make decisions as necessary for course overloads, waiver of course pre-requisites, enrollment in excess of credit limits, or any exception to registration, enrollment policies, or procedures.
- * Supervise responses to faculty/instructor inquiries regarding registration, admissions, and grade processing policies and procedures as well as faculty responsibilities.
- * Oversee grade submission processes and coordinate communication with departments and faculty regarding late or incomplete grades in Outreach College courses.
- * Ensure that all student records are maintained in compliance with federal and state laws as well as University of Hawaii retention and privacy policies.
- * Ensure that all courses are established and delivered in compliance with academic policies of the University.
- Provide the Associate Dean with recommendations to improve aspects of academic support services.
- Train staff on systems and platforms used to conduct registration-related activities for Outreach College.
- Ensure that appropriate persons are notified of exception requests and that approved exception actions are completed.
- Coordinate the offering of Outreach College courses in collaboration with campus College, departments and units.
- Ensure that all payment information received by Student Services is efficiently forwarded to Business Office or Cashier’s staff for processing.
- Collaborate with College Institutional Analyst and IT specialists to develop systems to track data related to student registrations, inquiries and requests.
- Oversee advising support functions to ensure accurate and timely guidance for students in Outreach College programs.
- Other duties as assigned.
Minimum Qualifications:
Education and Professional Work Experience:
- Possession of a baccalaureate degree in education, counseling, communication, business administration management, humanities, or related field and 4 year(s) of progressively responsible professional experience with responsibilities for student records and registration in a higher education institution; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
- Considerable working knowledge of principles, practices and techniques in the field of student records and registration in a higher education institution as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving concepts, principles and methodologies.
- Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with student registration and records.
- Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
- Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
- Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
- Demonstrated ability to operate a personal computer and apply word processing software.
- For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
- Ability to organize and manage unit operations, including staff supervision, workload prioritization, and coordination of student services functions and related processes Ability to assess needs of the office and students served as well as develop implementation plans.
- Experience with computers such as Macintosh, related databases, and word processing software.
- Experience with registration systems.
Desirable Qualifications:
- Familiarity with University of Hawai'i admissions, academic policies and procedures.
- Knowledge of the various information systems available to students at the University of Hawai'i such as Banner, STAR, CourseDog, etc.
- Three years progressively responsible professional experience working with nontraditional students in a student academic services setting.
- One or more years of supervisory experience in the area of academic and student support services.
- Masters degree in education or other related field.
To Apply: Click on the “Apply” button on the top right corner of the screen to complete an application and attach required documents to the online application.
- Cover letter indicating how you satisfy the minimum and desirable qualifications;
- Current resume;
- Names and contact information (including email addresses) of 3 professional references; and
- Copy of official undergraduate and/or graduate (as applicable) transcripts indicating degree conferred date with confidential information (i.e. social security number, date of birth) redacted. Original official transcripts are required upon hire.
Degree must be earned from an accredited college and/or university.
For degrees earned from an institution outside the U.S., you must provide a course-by-course analysis and equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc. at your own expense upon hire.
Only the most recent application will be reviewed. All items become the property of the University of Hawaii and will not be returned.
Late, incomplete, or unreadable application materials will not be considered.
NOTE: If you have not applied for a position before using NEOGOV, you will need to create an account. The maximum file size to upload/attach is 10 MB. If the attachment is larger than 10 MB, please split the file and upload it as a supplemental attachment.
Inquiries: ochr@hawaii.edu
EEO, Clery Act, ADA
The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/
