Company Description
Overland Sheepskin Co., established in 1973 in Taos, New Mexico, offers the finest selection of sheepskin, leather, and natural-fiber outerwear, apparel, and accessories. As a proud family-owned and operated business, Overland has grown to 23 retail locations across the U.S. and a thriving online store at Overland.com. Renowned for our superior craftsmanship and exceptional customer service, we are committed to delivering high-quality products. Our team is integral to our success, and we are dedicated to fostering a supportive and dynamic work environment. To explore job opportunities with us, visit: overland.com/jobs.
Role Description
This is a full-time, on-site Store Manager role at Overland Sheepskin Co.’s Rapid City, SD location. The Store Manager will lead day-to-day operations of the store, including overseeing staff, managing inventory, and ensuring exceptional customer service. Responsibilities include driving sales, maintaining high customer satisfaction, implementing retail loss prevention strategies, and fostering a positive working environment for team members.
Leadership and Team Development
- Recruit, hire and train new employees
- Ensure new hire training correlates with job responsibility checklist
- Possess strong written and verbal communication skills, effectively communicate with management
- Train employees on existing and new merchandise, provide feedback if necessary in a productive way to inventory team and store management team
- Ensure coaching and counseling is consistent and timely
- Review employee performance monthly and report performance to store management team quarterly
Sales & Profitability
- Coach and train sales technique
- Meet or exceed store sales goals
- Monitor individual and employee sales per hour
- Review payroll and scheduling to meet the needs of the business
- Understand and use current reporting
- Manage controllable store expenditures
- Manage and reconcile petty cash monthly
Facilities/Maintenance
- Maintain physical integrity of the store (i.e. floors, windows, fixtures, HVAC, security system, music,)
- Monitor computer systems and follow up with Help Desk
- Ensure cleaning equipment is in working order and stock cleaning supplies
- Maintain clean and organized non-selling spaces
Operating Procedures
- Adhere to and hold employees accountable to daily checklist
- Report all issues to proper departments and Store Management Team
- Control and manage cycle counts
- Maintain a visually compelling store that is neat, clean and organized
- Uphold all policies and procedures according to Supervisor and Employee Guidelines
Customer and Community Connection
- Cultivate an environment of genuine customer relationships
- Demonstrate extraordinary service, leading by example on the sales floor
- Engage local community through events and outreach
- Communicate special events with inventory team to maintain proper stock
Merchandising
- Teach and develop merchandising principles
- Partner with Store Management Team to assess and impact merchandising, floor planning, display and outfitting
- Utilize inventory reporting to support product and/or department movement, including seasonal department rotation
Qualifications
- 3-5 years of retail and retail management experience preferred
- Demonstrated ability to train employees and be an effective salesperson
- Strong customer service, management, and communication skills
- Visit overland.com to learn more
