Store Director

STORE DIRECTOR, LUXURY HOME RETAIL STORE

LOCATION: NEW YORK, MIDTOWN EAST

POSITION SUMMARY

The Store Director is the key leader responsible for overseeing daily operations, driving revenue

growth, and fostering a culture of teamwork and excellence in a dynamic multi-story retail &

showroom experience. This role involves strategic planning, team leadership, client relationship

management, and ensuring the store aligns with brand standards to achieve sales targets and

profitability.

KEY RESPONSIBILITIES

• Develop and implement new and diverse sales strategies to drive revenue and nurture
• profitable relationships with clients
• Lead and inspire a team of sales associates and support staff through training, performance evaluations and professional development
• Oversee store operations, including inventory management, visual merchandising, floor layouts, and compliance with health, safety, and operational standards
• Cultivate exceptional client experiences by building long-term relationships, personalizing services, and implementing new loyalty programs to enhance repeat engagement
• Monitor KPIs such as sales metrics, customer feedback,operational efficiency; prepare reports and recommend improvements
• Oversee and support an Events & Experience specialist to manage ongoing events and space rentals at the store; an Arts specialist with good network of potential customers for our art pieces; and a CRM specialist for client acquisition and retention improvements
• Collaborate with corporate team on marketing initiatives, product assortments, and store events and space rentals for external corporate or private events
• Manage budgets and resource allocation to ensure financial health while supporting growth opportunities like popups or events
• Stay informed on industry trends in luxury home retail, including digital integration, to innovate and grow

QUALIFICATIONS

• 5-10+ years of progressive experience in luxury retail, with at least 3-5 years in a leadership role such as Store Manager or Director, ideally in home goods, furniture, or lifestyle brands
• Proven track record of driving sales growth and achieving KPIs in a competitive city
• Strong interpersonal and communication skills, with the ability to build relationships at all levels, including high-net-worth clients
• Knowledge of luxury home retail trends, visual merchandising, and operational retail systems
• Ability to manage and grow business areas such as interiors, art and hospitality; and
• oversee a strong events business
• Entrepreneurial mindset with excellent problem-solving, analytical, and decision-making abilities
• Availability for flexible hours, including weekends and evenings, as required in retail