Position Summary The Store Director is responsible for the overall leadership, financial performance, operational excellence, and people development of the store. This role sets the tone for a customer-first culture, ensures compliance with company policies and legal requirements, and drives results through effective leadership of the store leadership team.
Key Responsibilities Leadership & Culture - Lead, coach, and develop the store leadership team to deliver strong operational, financial, and people results.
- Foster a culture of customer service, accountability, and continuous improvement.
- Model company values and ensure a respectful, inclusive, and safe work environment.
- Partner with district and divisional leaders to align store execution with company priorities.
Operations Management - Oversee all store operations to ensure compliance with company standards, policies, and procedures.
- Ensure food safety, shrink control, inventory accuracy, and loss prevention standards are consistently met.
- Monitor store conditions, merchandising execution, and operational readiness.
- Ensure opening, closing, and cash-handling procedures are followed accurately.
Financial Performance - Manage store profitability through effective labor planning, expense control, and sales growth initiatives.
- Analyze reports (sales, labor, shrink, KPIs) and take corrective action as needed.
- Execute company programs designed to drive revenue and operational efficiency.
People & Talent Management - Lead hiring, onboarding, training, and development of store associates and leadership.
- Ensure appropriate staffing levels and succession planning for key roles.
- Hold leaders accountable for performance management, associate engagement, and retention.
- Ensure compliance with all HR, Talent Acquisition, Learning, and I‑9/E‑Verify requirements.
Customer Experience - Drive a consistent, high-quality customer experience across all departments.
- Respond promptly and professionally to customer concerns or escalations.
- Ensure service standards and brand expectations are met or exceeded.
Compliance & Safety - Ensure compliance with all local, state, and federal regulations.
- Maintain accurate records and audit readiness related to HR, safety, and operations.
- Enforce safety practices and partner with leadership to reduce incidents and risk.
Qualifications Required - Prior multi-department retail or grocery leadership experience.
- Strong business acumen with demonstrated experience managing budgets and labor.
- Proven ability to lead, coach, and develop high-performing teams.
- Strong communication, organization, and decision-making skills.
Preferred - Previous Store Director or equivalent senior retail leadership experience.
- Experience managing large teams and complex operations.
- Familiarity with company systems (MyACI, labor tools, inventory, HR systems).
Work Environment & Schedule - Full-time leadership role requiring schedule flexibility.
- Includes evenings, weekends, and holidays based on business needs.
- Extended periods of standing, walking, and in-store presence required.
