About the Team
The Store Systems Engineering organization at Williams-Sonoma, Inc. is responsible for delivering reliable, scalable, and high-performing technology solutions that power retail store operations across our global brands. The team partners closely with Store Operations, Product, QA, Infrastructure, and external vendors to support mission-critical Point of Sale (POS) systems and ensure seamless customer experiences.
About the Role
The Senior Software Engineer – POS serves as a technical anchor for Williams-Sonoma’s in-store POS ecosystem, with a primary focus on the NCR Advanced Store platform. This role combines deep technical expertise with hands-on ownership of store systems, payment integrations, and hardware devices.
The position plays a critical role in supporting production systems, enabling quarterly releases, and driving continuous improvements through automation and modern engineering practices. This role enables reliable store operations and seamless customer transactions, strengthens integration between POS, payments, and store systems, improves engineering efficiency through automation and tooling, and supports scalable and future-ready retail technology platforms. The engineer will also act as a key liaison with NCR to deliver and enhance POS capabilities.
Responsibilities
Lead the design, configuration, and support of NCR Advanced Store POS solutions.
Own installation, upgrade, and configuration of POS client applications across environments.
Maintain POS lab environments, ensuring alignment with production systems for testing and validation.
Support quarterly releases, including environment setup, hardware readiness, and validation.
Configure and support store hardware devices including registers, scanners, and handhelds.
Install, configure, and troubleshoot Verifone pin pads, including SCA software and payment flows.
Act as a primary liaison with NCR, coordinating development, enhancements, and issue resolution.
Lead production support, including triage, root cause analysis, and resolution of POS-related issues.
Develop and maintain automated test coverage using Mabl.
Leverage AI tools such as GitHub Copilot to improve development efficiency.
Support WSI loyalty systems, including account lookup and PLCC credit application flows.
Collaborate with cross-functional teams to deliver end-to-end store system solutions.
Criteria
Our Culture & Values
We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.
People First
Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:
Benefits
A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
Continued Learning
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
The expected starting pay range for this position is $120,000 - $150,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.