Sr Network Operations Center Analyst

Job Summary

The Sr. OC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, ensuring high levels of system availability and performance.

Responsibilities

• Provide L1/L2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.
• Manage alerts for Microsoft Windows Server OS services such as DHCP, DNS, AD, and CA.
• Respond to events to ensure the highest level of system and infrastructure availability.
• Collaborate with client application teams to resolve operating system, availability, and performance-related issues.
• Monitor security, backup, and redundancy systems according to predefined standards.
• Work closely with and support the IT Service Desk, Engineering team, and vendors to expedite issue resolution.
• Regularly review logs of events based on organization/client requirements.
• Properly administer assigned tickets, including documentation, updates, and managing ticket performance.
• Identify opportunities for alert reduction and automation.
• Recognize alert patterns and suggest solutions.

Skills and Experience

Schedule: Wednesday to Sunday | 11:00 PM – 6:00 AM (Night Shift)

Requirements:

• Basic Windows Server administration and networking knowledge
• Familiarity with Active Directory
• Understanding of the ITIL framework
• Knowledge of Microsoft 365 and infrastructure operations (backup, patching, antivirus)
• Basic scripting (PowerShell, BAT, VBScript)
• Exposure to cloud and virtualization concepts
• Linux and CCNA knowledge (nice to have)

Experience & Education:

• High School diploma required
• Degree in IT, Computer Science or related (nice to have)
• 2+ years in similar roles (nice to have)

Languages:

• English & Spanish (B2+ required)

About Auxis

Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.