Registration Specialist / Front Desk – Primary Care Residency (Onsite)
Schedule:
Monday–Friday | 7:00 AM – 4:00 PM
Location: Onsite
Position Overview
This role supports a busy Primary Care Residency Clinic with approximately 70 providers at various stages of training and development. The clinic serves up to 200–220 patients per day, requiring a highly organized, customer-focused professional who thrives in a fast-paced healthcare environment.
As a Registration Specialist, you will be the first point of contact for patients and play a critical role in ensuring smooth patient flow, accurate registration, and optimal clinical and financial outcomes.
Key Responsibilities
- Check in patients and facilitate patient flow from entry to destination in a timely, accurate, and professional manner
- Verify and update insurance, demographic, and financial information
- Manage medical records, scanning forms, referrals, DME, and Luma-related tasks
- Enter and validate charges in appropriate systems and collect required payments
- Schedule appointments and interview patients to obtain necessary medical information
- Explain departmental and hospital charges, policies, and procedures
- Answer incoming calls and direct patients and visitors appropriately
- Support high-volume clinic operations (up to 220 patients per day)
- Collaborate closely with providers and staff in a team-based environment
Skills for Success
- Experience with Cerner (preferred)
- Prior medical or healthcare experience strongly preferred
- Knowledge of insurance verification and coverage interpretation
- Strong computer skills; ability to quickly learn new systems
- Willingness to learn, adapt, and assist where needed
- Ability to work efficiently in a fast-paced, high-volume setting
- Excellent communication, organization, and customer service skills
Education & Qualifications
- High School Diploma or GED required
- Relevant experience in a healthcare setting preferred
- Ability to learn and retain medical coding concepts
- ICD-10 and CPT knowledge preferred
- Familiarity with medical terminology and clinical workflows preferred
- Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)
Onboarding & Training
- Onboarding will include a combination of virtual training classes and hands-on, on-the-job training
- Ongoing support provided by a collaborative and experienced team
Team Culture
We are a close-knit, supportive team that works well together and values collaboration, flexibility, and mutual support in delivering excellent patient care.
