Specialist, Quality Assurance

Job Description

Support and coordinate efforts that foster quality and ensure that all pre-analytical, analytical and post-analytical processes are consistent with our company values and mission.

Onsite position

Internal Grade: 47

Pay Range: $75,000 - $100,000/ year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

· Medical/Prescription Drugs

· Dental

· Vision

· Flexible Spending Accounts (FSAs)

· Supplemental Health Plans

· 401(k) Plan – Company match dollar-for-dollar up to 5%

· Employee Stock Purchase Plan (ESPP)

· Supplemental Life Insurance

· Dependent Life Insurance

· Short- and Long-Term Disability buy-up

· Blueprint for Wellness

· Emotional Well-Being Resources

· Educational Assistance

· Paid time off / Health Time

Responsibilities:

• Licensing and Accreditation: Support the internal inspection process of the business unit, associated laboratories and specimen collection sites to ensure compliance with applicable federal, state, and local regulations, College of American Pathologists (CAP) accreditation requirements and Quest Diagnostics standards.

• Serve as a resource regarding Clinical Laboratory Improvement Amendments of 1988 (CLIA '88) regulations and CAP accreditation standards.

• Proficiency Testing Assist and ensure enrollment and participation in proficiency testing for each test to include Corrective Action when necessary.

• Coordinate the Validity Check program and Blind Samples resubmission program, if applicable.

• Assist in maintaining a defined instrument-to-instrument, method-to-method, and laboratory-to-laboratory comparison process.

• Quality Assurance/Quality Improvement Support and assist on monthly Quality Assurance (QA) meetings. Support each department's comprehensive Quality Management Plan (QMP). Assist in maintaining and monitoring Quality Assurance specific quality indicators.

• Facilitate the Implementation, distribution and review of the Corporate and local QA initiatives.

• Support the Corporate Programs: Patient Results Distribution, Inter-lab QC, Best Practice Team Initiative/Database Changes Verification Program and other monitoring programs specifically assigned by Corporate Quality Assurance.

• Facilitate agency/patient complaints and response process.

• Assist in the prompt and complete reporting of Reportable Quality Issues in compliance with the Standard Operating Procedure (SOP).

• Assist in the complete tracking of revised reports in compliance with the SOP.

• Assist in any other duties as assigned by the Technical Manager

• Serve as Quality Assurance Specialist supporting Main Laboratory and Rapid Response Laboratories (RRLs) across all relevant areas.

Qualifications:

Education:

Bachelor’s degree (chemical, physical, biological or clinical laboratory science or medical technology) required.

Certifications Qualification as General Laboratory Supervisor as defined by CLIA '88and NYSDOH and NYSDOE.

Work Experience:

• At least six years employment in a clinical laboratory
• Experience with Quality Assurance, statistical Quality Control, and laboratory regulations/accreditation requirements required.

Competencies:

• Strong interpersonal communication skills required Demonstrated strong writing and composition skills required
• Demonstrated success in motivating team members to reach objectives desirable
• Strong influencing skills desirable Business Process Skills
• Understands clinical laboratory operations required
• Able to effect Quality Improvement through problem solving skills and knowledge of quality tools required
• Able to manage change required Organization skills required Project management skills required
• Analytical skills required
• Technical skills required
• Computer skills required
• Able to function in a matrix organization desirable
• Multi-tasking skills desirable

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.