Job Summary
Responsible for acting as a high-level individual contributor to the functional systems and technology department (i.e., Human Resources, Finance, Legal, Responsible for acting as a high-level individual contributor to the functional systems and technology department (i.e., Human Resources, Finance, Legal, etc.). Acts as a subject matter expert for specific functional systems and technology related inquiries and projects. Has in-depth experience, knowledge and skills in own discipline. Acts as a resource for colleagues with less experience. Responsible for documenting all configuration and design activity within their function(s).Job Description
CoreResponsibilities
Responsibleforbusinessconfiguration(s)consultation,implementation,testingandmaintenance.
Servesassubjectmatterexpertandpointofcontactforfunctionalsystemsandtechnologyrelatedinquiriesandrequests from department heads and other business stakeholders.
Collaborateswithbusinessstakeholderstoidentifyproductandtechnicalrequirementsforassignedfunction(s)andproject(s).
Designs,buildsandtestsallnewenhancementsandensuresproductionsupportandresolutionofanydefects.
Supportssystemsrollout,trainingandcommunication.
Providesuserfeedbacktomanagementtoinfluencefuturesystemsenhancements.
Conductsregulardataintegritymaintenanceandauditstoensurethequalityofdata.
Conductsneedsanalysistodetermineintegrationrequirements.
Monitorsandevaluatesnewenhancement.
Workswithqualityassuranceteamtoensureallnecessarytestingisaccountedanddocumented.
Providesfeedbackregardingbestpossibleuserexperienceforapplicationusers.
Utilizesin-depthknowledgeofprocessdesignandredesignskillstopresentandsupportfunctionalandtechnicalsolutions.
Providesreportingwhenandasneeded.
Consistentexerciseofindependentjudgmentanddiscretioninmattersofsignificance.
Regular,consistentandpunctualattendance.Mustbeabletoworknightsandweekends,variableschedule(s)asnecessary.
Otherdutiesandresponsibilitiesasassigned.
Additional Core Responsibilities
Offer configurations based on the Business requirement
Building Eligibility rules
Performing publications
Collaborating with E2E testing on test cases
Validating offer build aligns with design
Basic troubleshooting with E2E business partner on offer build defects
Billing system code and offer maintenance as needed
Work on audits and Triage issues.
Abilitytorun and extract data using existing SQL queries.
Potential fordesign of offer configuration.
Employeesatalllevelsareexpectedto:
UnderstandourOperatingPrinciples;makethemtheguidelinesforhowyoudoyourjob.
Ownthecustomerexperiencethinkandactinwaysthatputourcustomersfirst,givethemseamlessdigitaloptionsatevery touchpoint, and make them promoters of our products and services.
Knowyourstuffbeenthusiasticlearners,usersandadvocatesofourgame-changingtechnology,productsandservices, especially our digital tools and experiences.
Winasateammakebigthingshappenbyworkingtogetherandbeingopentonewideas.
BeanactivepartoftheNetPromoterSystemawayofworkingthatbringsmoreemployeeandcustomerfeedbackintothe company by joining huddles, makingcall backsand helping us elevate opportunities to do better for our customers.
Driveresultsandgrowth.
Supportacultureofinclusioninhowyouworkandlead.
Dowhat'srightforeachother,ourcustomers,investorsandourcommunities.
Additional Skills and Qualifications:
Proficiencywith Microsoft Office, including Excel, Word, and PowerPoint
Ability to work independently in a fast-paced environment
Strong organizational skills & attention to detail
Expert communication & relationship building skills
PreviousCSG billing experience/knowledge is desirable
SQL Experience
AI and Process Automation
Disclaimer:Thisinformationhasbeendesignedtoindicatethegeneralnatureandlevelofworkperformedbyemployeesinthisrole.Itisnot designed tocontainor be interpreted as a comprehensive inventory of all duties,responsibilitiesand qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years