Ford Pro is a global business within Ford Motor Company focused on delivering productivity solutions to commercial customers. We offer a comprehensive suite of vehicles, charging infrastructure, software, and services tailored to fleet and business needs. Our technology team powers the digital backbone of Ford Pro, enabling smarter fleet management and customer engagement through platforms like Salesforce CRM.
The Salesforce Software Engineering Director is a senior technical leadership role responsible for guiding the architecture, integration, and delivery of Salesforce CRM solutions across Ford Pro’s product ecosystem. This role combines deep technical expertise in Salesforce and MuleSoft with a servant leadership mindset to foster collaboration, drive platform consistency, and ensure strategic alignment across product groups.
What you'll do...
Technical Architecture & Delivery
Architect scalable, secure, and performant Salesforce CRM solutions aligned with Salesforce.com Standard Practices and Ford Pro’s Common Engineering Policies (CEP), including API standards, logging norms, and release management.
Lead MuleSoft integration strategies to connect Salesforce with internal and external systems.
Drive Agile product development practices using JIRA to manage backlog, sprints, releases, and retrospectives.
Validate and refine target state architectures through usability testing, performance/load testing, and continuous improvement.
Servant Leadership & Collaboration
Act as a consensus builder across other Ford Pro product groups
Facilitate alignment on technical decisions, team allocations, and product lifecycle transitions.
Promote transparency and shared accountability using progress reporting tools and OKR’s
Champion Community of Practice (CoP) principles to ensure consistency in engineering and product management practices.
Financial Acquisition & Resource Planning
Support financial and headcount forecasting through collaborative internal processes and related tools.
Align product investments with strategic priorities and ensure efficient resource allocation.
Participate in Tech Council reviews for budget approvals and product lifecycle decisions.