About the job
Christopher Ward is Expanding in America with our Chicago Showroom!
Since 2004, Christopher Ward has stood for something different in the world of watches. Uncompromising Swiss craftsmanship, bold design rooted in English heritage, sold direct-to-you, always. Our prices are not inflated by middlemen.
From models like our pioneering and GPHG wining Bel Canto to crowd favorites like the C60 Trident collection and the C63 Sealander, we’ve always believed that luxury isn’t about price — it’s about honesty, provenance, and the kind of service that makes owning a timepiece feel like belonging to something special.
After our success in Dallas, Northern Virginia and New York City, we are now bringing the Christopher Ward showroom experience to the Windy City, Chicago!
We want a showroom that’s not just a place to buy watches but a home for the community, a place people come back to, where passion for fine watchmaking is felt in every moment. To do this, we need an elite team in the Midwest.
We’re looking for people who can help tell our story, raise the bar in service, and lead with heart and precision.
Roles We are Hiring for …
Showroom Manager
You are the captain of our Chicago showroom. You’ll report directly to our Senior Retail Operations Manager and our North American Brand Director.
We want you to own our brand standards on the floor, inspire your team, and drive results.
What we expect from you:
• Lead by example: you’re on the floor, working with the team, training, coaching, and stepping in where needed
• Strong time-management: handling appointments, events, daily operations seamlessly
• Exceptional customer focus: anticipate needs, resolve issues, make every interaction feel premium • Passion for events: opening launches, brand activations, client dinners, watch-community meetups etc…
• Organized & detailed: inventory, merchandising, presentation, schedules, reporting
• Tech literate: point-of-sale systems, CRM, digital tools, reporting metrics
• Business mindset: driving sales targets, managing budgets, forecasting, controlling costs
• Leadership & mentoring: hiring, developing talent, growing a motivated showroom team
• Visual storytelling: maintaining aesthetic standards, windows, in-showroom displays, ensuring brand narrative is felt in every touchpoint
What you’ll bring:
Sales Associates
You are the voice and face of Christopher Ward.
You’ll sell watches, but more importantly, you’ll sell stories, experiences, connections.
What we’re looking for:
• Passion for people: you love helping, educating, making customer moments special
• Storytelling ability: know the brand, know the movements, know what makes each piece special—help clients see more than just a watch on the wrist
• Authenticity: cannot fake sincerity, our customers sense it
• Ability to run or assist in day-to-day operations, stepping in when Manager is out
• Strong communication skills: with staff, with clients, with HQ
• Initiative & proactivity: spotting opportunities to improve service, sales, operations
• Flexible mindset: you’ll help with inventories, merchandising, events, client follow-ups
• Adaptability: fast-paced environment, varied tasks, shifting priorities• Highly presentable: polished, professional, aligned with the CW aesthetic
• Team-oriented, but able to work independently when needed
• Resilient & ambitious: you want to grow, you take feedback well, you strive for excellence
• Availability for events / evenings / weekends: showroom hours, launches, special occasions
What We Offer
• Competitive pay
• Benefits package + 401(k)
• Ongoing training & development in fine watchmaking
• A chance to work with a brand that’s independent, bold, growing fast and respected for doing things the right way
• Being part of building something from the ground up.
Our NYC showroom will set the standard for Christopher Ward’s presence in the US and across the world for years to come - If this resonates with you, whether you see yourself as Manager, Assistant, or Sales Associate do your research, bring your passion, bring your personality, and let’s build something extraordinary together in Manhattan.
To apply or learn more, you can apply here or submit your resume to michael.pearson@christopherward.com
We can’t wait to meet you.
Christopher Ward Team
Michael Pearson, North American Brand Director, added:
“Chicago and the wider Midwest are home to one of the most passionate and knowledgeable watch communities anywhere in the world. The incredible reception we continue to receive each time we visit — especially during events like Windup — has made one thing very clear: this is a community that truly understands and believes in what we’re building.
Many collectors here have supported Christopher Ward from the very beginning, and it’s a privilege to now give them a permanent home in the city. Our vision is to create a space that feels less like a store and more like a clubhouse — somewhere collectors and newcomers alike can connect, share their enthusiasm for watchmaking, explore our latest innovations, and feel part of something bigger as we continue to grow in America.”