Showroom Associate

Description

LOCATION: Onsite

REPORTS TO: Showroom Manager

TYPE: Non-Exempt, Full-Time

DEPARTMENT: Showroom Operations

About Us: Generation Tux is a leading provider of high-quality men's formalwear rentals for weddings, special occasions, and corporate events. With our commitment to exceptional customer service and a wide selection of stylish formalwear options, we are dedicated to helping our clients look their best for their most important moments.

We are seeking a friendly and detail-oriented Men's Formalwear Rental Showroom Associate to join our team. As a Showroom Associate, you will play a crucial role in providing an outstanding customer experience by assisting clients with style selection, fittings, and outfit coordination. You will also contribute to the overall success of our showroom by ensuring it remains organized, well-maintained, and fully stocked.

Key Responsibilities

Customer Service:

• Greet and assist customers as they enter the showroom, providing a warm and welcoming atmosphere
• Help clients choose the perfect formalwear ensemble by offering style recommendations and size assistance
• Conduct fittings and alterations as needed to ensure a proper fit
• Answer customer inquiries, address concerns, and provide information about rental policies

Showroom Maintenance:

• Keep the showroom clean, organized, and visually appealing to enhance the customer experience
• Restock and arrange rental items on display racks and shelves
• Monitor and report any maintenance or repair needs for rental items

Inventory Management:

• Assist with receiving and inspecting incoming inventory shipments
• Maintain accurate records of inventory levels, including sizes and styles
• Prepare rental items for customer pick-ups and returns, ensuring they are clean and in excellent condition

Sales Support:

• Actively engage in sales efforts, including upselling and cross-selling additional accessories or services
• Process customer orders, reservations, and payments accurately and efficiently
• Collaborate with the showroom manager to meet sales targets

Team Collaboration:

• Work closely with other showroom associates and the showroom manager to ensure a seamless customer experience
• Participate in staff meetings and training sessions to stay informed about product updates and company policies

Requirements

Qualifications

• 2+ years of experience in retail, formalwear, bridal, or luxury customer service preferred
• Strong commitment to punctuality and dependable attendance; this is an independent role requiring minimal callouts
• Exceptional interpersonal and communication skills
• Self-motivated with the ability to work independently
• Consistently professional presentation and attire, aligned with company dress codeexpectations
• Availability to work weekends and peak seasonal periods
• Passion for fashion, weddings, and delivering an elevated client experience

Why Generation Tux?

At Generation Tux, you’ll be part of a team that’s redefining the formalwear experience inside one of the most iconic bridal destinations in the world. As a Retail Sales Consultant, you’ll enjoy the opportunity to work in a dynamic, customer-focused environment where every interaction contributes to life’s biggest celebrations.

• Be part of a recognized industry leader in men’s formalwear.
• Gain hands-on experience in styling, sales, and client service in a prestigious Bridal Salon setting.
• Take advantage of employee discounts on premium suits and tuxedos.

This role is perfect for those who are passionate about style, customer experience, and being part of unforgettable moments.

Posting Statement

Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.