ServiceNow Systems Administrator

Description

SAIC has an immediate opening for a ServiceNow Administrator in Annapolis Junction, on a very exciting program!  In this role you will do many different things such as:

• Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems

• Manage IT system infrastructure and any processes related to these systems

• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

• Provide support for the escalation and communication of status to agency management and internal customers

• Provide support for the dispatch system and hardware problems and remains involved in the resolution process

• Configure and manage UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance

Qualifications

Required:

• Must currently hold an Active TS/SCI and Poly clearance
• Bachelor’s degree, or commensurate experience can be substituted for the degree
• Minimum of 9 years of experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity is required
• 4 years of experience with Service Management (ITSM) is required
• 2 years of experience with ServiceNow platform is required
• 1 year experience integrating ServiceNow with other applications is required

Desired:

• ServiceNow System Administrator certification
• DoD 8570 compliance Information Assurance Technical (IAT) Level II certification