We have a client that is looking to hire a ServiceNow Development Lead on a full-time basis.
Location: Plano, TX
Work Environment: Hybrid (4 days a week in the office)
Client is not able to provide sponsorship now or in the future. Applicants must be authorized to work in the U.S. without sponsorship.
Experience & Qualifications
- 7+ years of hands-on experience with the ServiceNow platform, including development, administration, or platform engineering
- 3+ years in a senior or lead technical role supporting ServiceNow
- Strong expertise in ServiceNow scripting, APIs, data models, and workflow automation
- Proven experience with ServiceNow platform architecture, best practices, and upgrade planning
- Demonstrated ability to lead technical design efforts and mentor engineers
- Skilled in translating business requirements into scalable technical solutions
- Experience operating ServiceNow as an enterprise platform or product (e.g., CoE or platform ownership model)
- Background working in large, global enterprise environments
- Familiarity with Agile and Scrum delivery methodologies
Key Responsibilities
- Partner with the ServiceNow Architect to design and implement platform solutions across ITSM, ITOM, ITAM, CMDB, and custom applications
- Define, document, and enforce platform standards, patterns, and best practices aligned with the ServiceNow Now Platform roadmap
- Act as a technical escalation point for complex platform issues, integrations, and performance challenges
- Ensure platform solutions are secure, scalable, upgrade‑safe, and compliant with enterprise governance standards
- Lead hands-on development and configuration using JavaScript, Glide APIs, Flow Designer, IntegrationHub, UI Builder, and ServiceNow data models
- Review solution designs, code, and configurations to ensure quality, maintainability, and alignment with platform strategy
- Collaborate with product owners and stakeholders to translate business needs into effective technical solutions
- Plan and guide technical execution for releases, upgrades, and major platform enhancements
- Provide technical leadership, mentorship, and guidance to ServiceNow developers and administrators
- Establish and maintain development standards, code review processes, and technical documentation practices
- Support onboarding and skill growth through coaching, training, and knowledge sharing
- Promote a culture of engineering excellence, automation, and continuous improvement
- Design and oversee integrations with enterprise systems (e.g., Workday, Azure AD, Okta, Salesforce, monitoring tools) using REST, SOAP, and IntegrationHub
- Ensure data integrity, reliability, observability, and performance across integrated systems
- Collaborate with security, infrastructure, and enterprise architecture teams to ensure alignment and compliance
- Support platform governance, including technical debt management, instance health, and CMDB/CSDM adherence
- Lead technical execution of ServiceNow upgrades and adoption of new features
- Monitor platform performance, stability, and usage, driving proactive optimization efforts
