Service Writer

Description

Job SummaryWe are seeking a detail-oriented and customer-focused Service Writer to serve as the primary point of contact between our customers and our service team. This role supports the repair and maintenance of fire trucks and emergency vehicles and plays a critical role in ensuring accurate quoting, clear communication, and timely billing.The ideal candidate has prior experience as a service writer or service advisor in an automotive, heavy truck, diesel, or equipment repair environment and is comfortable working with technical information while delivering excellent customer service.Key ResponsibilitiesServe as the main contact for customers via phone and email regarding service and repair workReceive repair requests, gather necessary information, and create job estimates and quotesCoordinate closely with the Service Foreman and technicians to understand repair scope, labor, and parts requirementsExplain repair recommendations, timelines, and pricing clearly and professionally to customersPrepare, review, and finalize work orders and invoices upon job completionHandle billing questions and resolve customer inquiries related to invoices and chargesMaintain accurate service records, customer communication logs, and documentationProvide ongoing updates to customers throughout the repair processSupport scheduling and workflow coordination as neededQualifications & ExperiencePrior experience as a Service Writer, Service Advisor, or similar role in an auto dealership, truck repair shop, fleet maintenance, or equipment repair environment preferredBasic technical aptitude with the ability to understand and communicate repair information (fire apparatus experience is a plus but not required)Strong customer service and communication skillsComfortable working with estimates, invoices, and billing documentationProficient with computer systems; experience with service or work order software preferredDetail-oriented with strong organizational skillsAbility to work collaboratively with technicians and leadership

Skills

Service, Data entry

Top Skills Details

Service

Additional Skills & Qualifications

Qualifications & ExperiencePrior experience as a Service Writer, Service Advisor, or similar role in an auto dealership, truck repair shop, fleet maintenance, or equipment repair environment preferredBasic technical aptitude with the ability to understand and communicate repair information (fire apparatus experience is a plus but not required)Strong customer service and communication skillsComfortable working with estimates, invoices, and billing documentationProficient with computer systems; experience with service or work order software preferredDetail-oriented with strong organizational skillsAbility to work collaboratively with technicians and leadership

Experience Level

Entry Level

This is a Contract to Hire position based out of Modesto, CA.

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Modesto,CA.

This position is anticipated to close on Apr 17, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.