Service Technician

Pella Corporation

Austin, Texas Metropolitan Area

Service Technician (Remote with Local Travel)

Greater Austin, TX Market

Company Vehicle Provided | Monday–Friday 7am-3:30pm

The Service Technician is responsible for delivering high‑quality service visits to customers by inspecting, repairing, and adjusting Pella windows and doors in the field. This role independently diagnoses product issues, performs the appropriate repairs, and communicates clearly with both customers and internal service teams.

This is a remote position with local travel using a company‑provided service vehicle. It’s an excellent opportunity for a craftsperson, carpenter, handyman, or trades professional seeking a stable, long‑term career with consistent weekday hours. Individuals with trade skills are encouraged to apply.

Pay & Compensation

Target pay range: $25–$28 per hour, based on experience, skills, geography, and internal equity
Eligible for additional supplemental earnings, including overtime
Actual compensation may vary based on individual qualifications and market alignment

Benefits – Pella Family of Brands

We offer a comprehensive benefits package that supports your health, financial future, and work‑life balance:

Medical, dental, and vision plans, life insurance, short‑ and long‑term disability
Paid vacation and 9 paid holidays
401(k) with company match
Tuition assistance
Employee discount programs

Key Responsibilities

Responsibilities include, but are not limited to:

Perform assigned service tasks on Pella products at customer job sites
Diagnose and resolve complex service issues in the field
Replace glass in windows and doors
Install and service sashes, screens, blinds, shades, muntins, and related components
Educate customers on product operation, care, and maintenance
Accurately complete all service documentation following customer visits
Perform follow‑up service work and communication to resolve service tickets
Conduct job‑site walk‑throughs and document items requiring attention before project completion
Collect customer payments when required
Identify, order, and coordinate parts for follow‑up visits with internal CSR teams
Maintain appropriate inventory of tools, parts, and equipment on a weekly basis
Serve as a Customer Experience Champion, striving for 100% customer satisfaction
Assist with training of new Service Technicians, CSRs, or team members as requested
Maintain assigned service vehicle and coordinate maintenance needs with leadership
Seek continuous improvement opportunities within service processes
Follow all safety procedures, maintain clean work areas, and properly use required PPE
Perform additional duties as assigned by management

Skills & Knowledge

Strong commitment to delivering an exceptional customer experience
Efficient, timely, and accurate work execution
Comfortable working independently in a fast‑paced environment
Strong problem‑solving and decision‑making skills
Detail‑oriented with reliable follow‑through
Willingness to learn and leverage internal expertise
Proficient in Microsoft Office and capable of learning internal service systems

Qualifications

To perform this role successfully, individuals must be able to meet the essential job requirements. Reasonable accommodations may be made where applicable.

Education & Experience

High School Diploma or GED required
0–2 years of field service, construction, or general business experience preferred
AA or technical degree preferred
Knowledge of construction terminology and window/door components preferred
Required experience using power tools (e.g., table saw, miter saw, circular saw, drill, pneumatic nail gun)

Computer Skills

Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint
Ability to learn Pella proprietary systems (OSC/OFS, PQM, OMS, etc.)

Communication & Professional Skills

Strong verbal and written communication skills
Professional phone and email etiquette
Ability to read, interpret, and explain technical documents and warranty information
Self‑motivated, organized, dependable, and team‑oriented
Demonstrates professionalism, integrity, and a neat appearance
Able to manage priorities, meet deadlines, and resolve issues effectively

Mathematical Skills

Ability to perform basic arithmetic using money, measurements, and time
Ability to calculate proportions, percentages, dimensions, and service‑related metrics

Physical Demands

Frequent standing, walking, reaching, and tool usage
Occasional sitting, stooping, or crouching
Ability to lift and/or move up to 100 pounds
Must meet vision requirements including close, distance, depth, and color perception
Work hours may vary based on business needs

Work Environment