The Service Supervisor is first and foremost responsible for guest relations and satisfaction. He/She is responsible for helping to ensure the front end is operating at maximum efficiency. He/she is responsible for assisting the Service Operations Manager and Service Operations Assistant Manager in achieving front-end productivity goals while helping to maintain superior guest service and satisfaction.
Key Responsibilities:
● When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
● Assist in managing all Service Counter functions
● Responsible for supervising and ensuring proper checking and bagging techniques are being used
● Make sure all guests are being taken care of when they enter and when they leave the premises
● Help with the Service Counter: Money Gram, Utility Payments, Money Orders, Select A Seat, etc.
● During peak business times, the service supervisor will be responsible for ensuring that guests are being taken care of in a quick manner by being on the front end and filling in where needed
● Help manage front end flowchart to ensure team members are sent on breaks at the appropriate time and ensure they are sent home on time
● Make sure that front end team members keep busy at all times
● Assist in cleanliness and appearance of the entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
● Assist with overall guest and team member safety
● Performs other duties as requested or required by management
Key Requirements:
● Must be 18 years of age or older
● High School diploma preferred
● Must maintain Certified Food Safety Manager certification
● Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
● Must be able to lift up to 50 lbs. and stand for long periods of time (up to 6 hours)
● Ability to function as a team member and get along with others
This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.