Service Sales Manager

Schneider Electric

Charlotte, NC

Schneider Electric is looking for a Service Sales Manager

Building Automation, HVAC, Security & Fire

Role Overview:

As the Service Sales Manager, you will lead, develop, and inspire a high‑performing team of 8 to 10 Outside Sales Representatives focused on growing our service business across Building Automation, HVAC, Security, and Fire systems. This role is responsible for driving profitable revenue growth through service agreements, system retrofits, digital building solutions, and lifecycle upgrades while ensuring long‑term financial health of the service department.

The ideal candidate is a hands‑on sales leader who combines technical credibility, financial discipline, and people‑first leadership. You will partner closely with service operations, engineering, and executive leadership to position service as a strategic value driver for customers and a predictable, recurring revenue engine for the business.

Key Responsibilities & Leadership

Team Leadership & Accountability

Directly manage 8–10 Outside Sales Representatives, providing clear expectations, territory alignment, and individual performance targets
Establish and manage activity standards, pipeline discipline, and sales execution rhythms
Hold the team accountable for results through structured coaching, performance reviews, and KPI management

Mentorship, Coaching & Development

Serve as the primary sales coach for the team, focused on developing consultative and value‑based selling skills
Conduct pipeline reviews, and skill‑building sessions to elevate individual and team performance
Build a strong sales culture focused on professionalism, accountability, and continuous improvement

Sales Strategy & Execution

Develop and execute territory and account strategies targeting building owners, facility managers, and property management firms
Drive growth in preventive maintenance (PM) agreements, service contract renewals, system retrofits, and modernization projects
Collaborate with service operations to align sales commitments with execution capabilities

Market Growth & Innovation

Identify and pursue opportunities for energy efficiency upgrades, building analytics, remote monitoring, and digital service solutions
Stay informed on market trends, customer needs, and emerging smart‑building technologies to maintain competitive positioning
Support the evolution of service offerings to increase differentiation and customer value

Profitability & Financial Ownership

Maintain full ownership of the service sales pipeline P&L, ensuring pricing integrity and margin discipline
Review and approve estimates and proposals to ensure labor, materials, and overhead margins meet company targets
Drive improvements in departmental profitability, contributing to increased EBITA performance

Performance Metrics & Reporting

Track, analyze, and report on key performance indicators (KPIs), including:
- Lead‑to‑opportunity and opportunity‑to‑win conversion rates
- Proposal volume and average deal size
- Service agreement renewal and attachment rates
Use data to identify trends, remove obstacles, and continuously optimize sales performance

Requirements

Leadership & Sales Experience

Proven experience managing 5 or more direct reports in a technical or service‑based sales environment
Demonstrated success driving recurring revenue and growing service contract portfolios

Technical & Industry Expertise

Strong background in Building Management Systems (BMS), HVAC, Security, and/or Fire systems services
Ability to understand complex technical solutions and translate them into customer‑focused value propositions

Financial & Business Acumen

Deep understanding of gross margins, job costing, pricing strategy, and lifecycle profitability
Experience managing forecasts, pipelines, and budgets with a disciplined, results‑oriented approach

Communication & Collaboration

Excellent communication skills with the ability to bridge technical, operational, and executive stakeholders
Comfortable leading discussions with customers, internal operations teams, and senior leadership

Why This Role Matters:

This position is critical to strengthening customer relationships, expanding recurring revenue, and positioning service as a strategic differentiator in an increasingly digital and data‑driven building environment. Success in this role will be measured by revenue growth, margin performance, team development, and customer retention.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.