Job Summary:
Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.
We are looking for a talented Service Parts Associate to join our Distribution Business in (San Leandro, CA)
In this role, you will make an impact in the following ways:
• Complying with Health, Safety & Environmental policies and utilizing appropriate PPE
• Managing customer parts counter activities including phone and walk-in support
• Processing transactions accurately (cash, check, and credit card)
• Maintaining strong internal and external customer relationships
• Escalating complex customer concerns appropriately
• Supporting sourcing and fulfillment of complex or hard-to-find parts
• Collaborating with technicians to identify and procure parts efficiently
• Managing stock levels, shipping/receiving, and inventory-related activities
• Supporting core processing and other warehouse functions as assigned
• Identifying opportunities to upsell complementary products and services
• Maintaining a clean, organized, and professional parts counter and warehouse
In order to be successful in this role you will need the following:
• Strong customer service and communication skills
• Action-oriented mindset with the ability to work with urgency and accountability
• Ability to manage the full customer order life cycle, from intake to fulfillment
• Working knowledge of order processing systems and inventory control methodologies
• Ability to optimize work processes and support continuous improvement
• Strong interpersonal skills and ability to work with diverse teams
• Proficiency in Microsoft Office applications and computer-based systems
• High school diploma or equivalent experience
• Some work experience or intermediate-level knowledge gained through education, training, or hands-on experience
• Helpful knowledge of engines, marine equipment, on-highway equipment, and power generation parts research (internal candidates)
• Ability to comply with export control or regulatory licensing requirements if applicable