My client is seeking a Service Operations Manager to join their growing team. They are a growing equipment sales, parts, and service organization serving the commercial baking and food production industry across Central New Jersey. Built on responsive service and strong customer relationships, our business is positioned for continued growth. This is a key leadership role for someone who understands how a service-driven organization operates and wants to make a visible impact across service execution, customer support, internal workflows, and overall operational performance.
Position Summary
The Service Operations Manager is responsible for leading day-to-day service execution while building the operational structure needed to scale. This role combines hands-on service coordination and scheduling with ownership of preventative maintenance programs, service systems, training, and process improvement. The ideal candidate brings leadership experience in a service environment and is ready to introduce stronger structure, accountability, and discipline to a growing operation.
Key Responsibilities
- Own daily service operations, including scheduling, dispatch, and workload prioritization
- Serve as the central point of coordination between technicians, customers, sales, and parts
- Design, implement, and manage preventative maintenance (PM) programs
- Lead implementation and adoption of a service management system
- Define and standardize service workflows, SOPs, and best practices
- Develop technician and service staff training programs
- Establish service quality standards, KPIs, and performance expectations
- Analyze service metrics to improve efficiency, margins, and customer satisfaction
- Partner with leadership to scale service operations as the business grows
Qualifications
- 5+ years of experience in service operations, field service, or a related leadership role
- Proven experience managing scheduling, dispatch, and service workflows
- Hands-on experience building or managing PM programs
- Experience implementing or managing service management software
- Strong process orientation and ability to bring structure to growing organizations
Preferred:
- Experience in commercial food equipment, industrial equipment, or technical service environments
- Prior people leadership experience
- Familiarity with service KPIs and continuous improvement practices
Skills & Attributes
- Hands-on, execution-focused leader
- Highly organized with strong attention to detail
- Able to balance daily execution with long-term improvement initiatives
- Strong communicator who drives accountability
- Comfortable operating in a growing, evolving business
