Service Manager

Service Manager – Construction & Material Processing Equipment (Dealer)

Waco, Texas

Immediate Start

Kane Selection Ltd represents a rapidly growing dealer specialising in material processing and environmental equipment across the United States. As the company continues to expand, they're hiring a Service Manager to lead their Waco, Texas operation.

This is a key leadership role responsible for full-service operations, technician management, and customer support across the region. It would suit someone already operating in a Service Manager role, or a strong Lead Technician or Supervisor, ready to step up.

What’s on Offer:

Work Culture: A fast-paced, growth-focused environment with a strong team mentality and clear direction.

Career Progression: Genuine long-term opportunity as the business continues to expand across multiple states.

Compensation: Competitive base salary aligned to experience and overall suitability.

Benefits: Healthcare, 401(k), PTO, and full company support.

Opportunity: A chance to take full ownership of the service function within a growing branch.

Key Responsibilities:

• Full management of service operations across the Waco branch
• Lead, develop, and manage all field and shop technicians
• Drive productivity, efficiency, and utilisation across the team
• Maintain high standards of safety, quality, and compliance
• Oversee scheduling, workflow, and work order completion
• Work closely with Parts and Sales teams to support customer requirements and identify revenue opportunities
• Manage customer relationships, including site visits and issue resolution
• Ensure timely billing, cost control, and margin performance
• Recruit, train, and retain service personnel
• Implement and improve processes as the operation continues to scale
• Handle after-hours escalations and support when required
• Maintain a strong presence with key customers across the territory

Qualifications/Skills:

• Minimum 4+ years in a leadership, supervisory, or senior technician role
• Strong mechanical understanding of heavy equipment, ideally crushers, screens, shredders, grinders, or similar
• Proven ability to manage teams and drive performance
• Solid organisational and planning skills
• Commercial awareness with the ability to manage budgets and costs
• Strong communication skills, both internally and customer-facing
• Comfortable using service systems, Microsoft Office, and reporting tools

Location Requirement:

Candidates must be based within a 1-hour commute of Waco, TX, or open to relocation.