Service Manager

Overview:

Join Komatsu as a Service Manager within our Komatsu Equipment Company business unit, where you will lead and inspire a high-performing service team in a dynamic, fast-paced, and customer-focused environment. This role is pivotal in driving excellent service delivery, ensuring operational excellence, and fostering a culture of safety and quality. You will oversee daily service operations, champion safety protocols, enforce quality standards, and maintain strong financial and operational performance, all while delivering an exceptional customer experience that aligns with Komatsu America's commitment to industry-leading standards and innovation.

Responsibilities:

• Lead and manage all aspects of the service department operations to achieve and exceed company objectives, including safety, quality, customer satisfaction, and financial performance.
• Develop, implement, and monitor strategic plans aimed at improving service quality, operational efficiency, and customer retention.
• Ensure strict adherence to safety protocols and workplace safety standards to protect employees, customers, and assets.
• Manage accounts receivable functions in accordance with the business plan to maintain financial health and drive revenue collection.
• Provide training, coaching, and development opportunities to service technicians and administrative personnel to enhance skills, productivity, and morale.
• Collaborate proactively with factory representatives to oversee the completion of warranty factory campaigns, ensuring compliance and maximizing customer satisfaction.
• Enforce elevated work standards focused on delivering professional, high-quality service that meets or exceeds customer expectations.
• Manage departmental compliance with manufacturer policies and procedural manuals to maintain consistency and quality assurance.

Qualifications:

• Associate Degree in Diesel Technology, Mechanical Engineering, or related technical field preferred; equivalent experience will also be considered.
• Minimum of 5 years of progressive experience in service operations, including hands-on technical expertise and supervisory or leadership roles within the equipment service industry.
• Solid foundation in hydraulic, electrical, and mechanical systems applicable to heavy equipment maintenance and repair.
• Proficient in written and verbal communication with the ability to read, write, and comprehend technical instructions, reports, and correspondence. Comfortable presenting information clearly to diverse audiences including team members and clients.
• Strong mathematical skills with the ability to perform calculations involving ratios, percentages, and operational metrics to analyze service data and performance indicators.