Service Manager

About Us

We design, install, and maintain advanced electrical systems. Our expertise spans traditional electrical contracting, security solutions, audio-visual integration, wireless networking, and building management systems.

Job Summary

Electrical Service Manager

Position Overview

The Electrical Service Manager is responsible for overseeing the daily operations of the electrical service department, ensuring high-quality workmanship, excellent customer service, and efficient project completion. This role involves managing service technicians, coordinating schedules, estimating jobs, ensuring compliance with codes and safety standards, and fostering strong relationships with clients. The Electrical Service Manager plays a key leadership role in driving growth, profitability, and customer satisfaction for the company.

Essential Duties & Responsibilities

Key Responsibilities

Team Leadership & Supervision

• Lead, mentor, and supervise service technicians and support staff.

• Conduct training on technical skills, safety practices, and customer service.

• Manage employee performance, evaluations, and scheduling.

Operations Management

• Oversee daily service operations, ensuring timely and efficient job completion.

• Review work orders, assign tasks, and monitor progress.

• Maintain accurate records of jobs, materials, and costs.

Customer Relations

• Act as the primary point of contact for clients regarding service needs, issues, and inquiries.

• Provide estimates, proposals, and recommendations for electrical service work.

• Ensure high levels of customer satisfaction through clear communication and follow-up.

• Financial & Administrative Duties

• Prepare job estimates, budgets, and invoices.

• Monitor department expenses, profitability, and efficiency.
• Assist in setting and achieving sales and service goals.

Compliance & Safety

• Ensure all electrical work complies with NEC, local codes, and company standards.

• Enforce safety protocols and conduct regular safety meetings.
• Maintain licensing, permits, and certifications as required.

Qualifications & Skills

• Licensed Journeyman or Master Electrician (preferred).

• 5+ years of electrical service experience, with at least 2 years in a supervisory/management role.

• Strong knowledge of NEC, local codes, and safety regulations.

• Excellent leadership, communication, and organizational skills.

• Ability to read and interpret blueprints, technical drawings, and job specifications.

• Proficient in project management, scheduling, and estimating.

• Customer-focused with strong problem-solving abilities.

• Proficiency in business software (Microsoft Office, scheduling/dispatch software, etc.).

Benefits

Benefits

• Medical and Dental (100% of the premium covered by Miller Electric)
• 401k retirement with company matching
• Vision plans
• Disability Insurance
• Basic and Supplemental Life Insurance
• Flexible Spending Accounts
• Travel Accident Insurance
• Paid Vacation & Holidays
• Tuition Reimbursement Program
• College Coach Services

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Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.