We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job DescriptionRole Summary
The Service Contract Administrator is a foundational role within the Service Sales organization, providing operational excellence and fast, accurate support that enables customer engagement and revenue generation. This role partners closely with Service Sales Representatives, Sales Leadership, and cross‑functional teams to ensure timely contract execution, pricing integrity, CRM accuracy, and adherence to commercial processes. The position reports to the Contract Administration Manager and operates in a remote environment.
Key Responsibilities
Provide responsive, high‑quality support to the Service Sales organization by managing incoming contract‑related requests with speed, accuracy, and attention to detail.
Prepare, process, and manage service contract documentation, ensuring completeness, compliance, and timely turnaround to support customer interactions and revenue closure.
Serve as a steward of pricing and commercial governance, ensuring discount levels and approval processes are followed in accordance with established policies.
Support navigation of contract terms and conditions (T&Cs), coordinating reviews, approvals, and revisions with internal stakeholders as needed.
Maintain accurate contract, customer, and pricing data within CRM and related systems.
Support CRM data hygiene initiatives, including cleanup, validation, and ongoing governance to improve data quality and reporting integrity.
Assist with recurring sales reporting, dashboards, and ad hoc requests to support visibility into performance and pipeline activity.
Partner cross‑functionally with Sales, Field Service, Finance, Legal, and Operations to resolve issues and remove barriers to contract execution.
Identify opportunities to improve contract administration processes and turnaround times, contributing to enhanced customer and sales team experience.
Balance independent execution with active collaboration, maintaining close connection with the service sales team and key internal partners.
Minimum Qualifications
Bachelor’s degree or equivalent professional experience.
Prior experience in contract administration, sales operations, order management, or a related commercial support role.
Strong attention to detail and commitment to accuracy, compliance, and process discipline.
Ability to manage multiple requests and priorities in a fast‑paced environment while meeting deadlines.
Comfortable enforcing policies, pricing guardrails, and approval processes with confidence and professionalism.
Proficient with CRM systems and standard business tools (e.g., Microsoft Office or similar).
Strong written and verbal communication skills with the ability to collaborate across functions.
Self‑motivated and highly organized, with the ability to work independently in a remote environment.
Preferred Qualifications
Experience supporting a service sales, contracts, or recurring revenue business model.
Familiarity with pricing controls, discount governance, or commercial approval workflows.
Experience working with legal and finance teams on contract or T&C reviews.
Exposure to life sciences, healthcare, or capital equipment service environments.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
Health and Well-being Benefits
Other Well-being Resources
Retirement and Financial Well-being
Life Balance Programs
Other Life Balance Programs
Leave Programs
#earlycareer
Why Join Us?To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
.
Primary Work LocationUSA IN - PlainfieldAdditional LocationsWork ShiftAt BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information
$24.70 - $38.10 USD Hourly