To accomplish strategic objectives by overseeing the delivery and performance of large, complex technology-driven programs supporting the Branch Operations Facilities Management (BOFM) Division. This role is centered around the management of BOFM technology systems and applications (including Tango, Quickbase FastField Forms, Box, Bluebeam, and ServiceNow) used to enable facilities management, design, construction, property management, and project delivery. These large-scale efforts may comprise parallel projects and cover software implementation and optimization, IT infrastructure enablement, business process engineering, and functional capabilities. Provides a forward-thinking industry perspective to plan, manage and implement strategy and tactical plans across the BOFM portfolio. Ensures effectiveness of programs through application of active change management techniques and changing goals/priorities. Ensures effective balancing of talent and resourcing to meet project requirements. Ensures effective coordination and management of projects and activities within the team to include project design, testing, evaluation plans, timelines, and operational planning in support of key strategic initiatives. Oversees/directs the most complex/unusual tasks of significant impact and broad latitude requiring complex analysis.
- Provide overall leadership to large strategic projects or programs, including BOFM technology system initiatives and deployments (e.g., Tango and ServiceNow).
- Ensure effective management of projects from inception through implementation, including application upgrades, enhancements, and transition activities (e.g., FM Systems / OpenBlue Workplace to Tango).
- Lead and coordinate the planning, scheduling, budgeting, and resourcing of projects to scope, including BOFM application roadmaps and backlogs (e.g., ServiceNow, SharePoint, Microsoft 365).
- Proactively work with internal clients and other business areas to create project plans with clear objectives, detailed tasks, accountabilities, timelines, and estimated budgets, including plans that enable BOFM teams’ use of Quickbase FastField Forms, Box, and Bluebeam.
- Assist with strategy development by providing assessments of project performance, skills requirements/needs and client needs.
- Provide forward thinking technical expertise in current and emerging technologies, trends and practices.
- Plan, develop and implement standards, communications, governance, and user enablement for BOFM systems and tools (e.g., Box, SharePoint, Microsoft 365) according to best practices.
- Forecast initiatives to project strategic plan goals and assess current performance.
- Lead large, advanced multidisciplinary projects & initiatives of considerable business risk & impact in accordance with Navy Federal's PPM standards.
- Review project deliverables for quality, accuracy and compliance with Navy Federal policies and procedures.
- Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints.
- Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements, leveraging reporting and visualization tools such as Tableau and Power BI as needed.
- Select and manage vendors and contracts including contract development, monitoring and issue resolution; oversee contract quality assurance, budget and cost mechanisms, including coordination with BOFM software providers (e.g., Tango, Box, Bluebeam).
- Develop critical relationships with key technical/non-technical stakeholders to gain concurrence, input, execution and change management decisions.
- Direct discovery and analysis of existing processes and key controls and identifies future internal control trends or new standards.
- Identify and resolve operational and performance gaps and obstacles; implement changes and improvements.
- Stay abreast of and ensure compliance with applicable federal, state and industry laws, regulations and guidelines.
- Serve as a BOFM point of contact for key platforms and processes, including ServiceNow (TIC Sheet) and coordination with enterprise administrators for FM Systems / OpenBlue Workplace.
- Develop and maintain business cases and approvals for BOFM mobile and application needs, including Asana and mobile access to Tango, Box, and Quickbase FastField Forms.
- Assess emerging or prospective BOFM tools and capabilities (e.g., RICOH360, Matterport) and support recommendations for adoption and integration.
- Partner with BOFM leadership and liaisons to evaluate process impacts of enterprise platforms (e.g., ERP) and recommend aligned BOFM process updates.
- Performs other duties as assigned.
