Senior Software Business Analyst

This is a technical position that supports the Regulatory Content Operations team with a primary focus on products designed to integrate with a customer's SAP Environmental, Health, & Safety (EHS) system. The position involves supporting these products from the standpoint of technical implementation, development, testing, and troubleshooting  within both internal (UL) and external (customer) SAP EHS systems.

The Sr. Software Business Analyst contributes to the ongoing operations, implementation, and maintenance of moderately complex business systems related to content management within SAP EHS.

• Support the Regulatory Content Operations team by ensuring goals and objectives are met within the expected time frame.
• Work independently to manage tasks including the formulation and definition of scope based on client needs, a thorough understanding of the business systems, and industry.
• Ensure solutions meet or exceed customer expectations.
• Able to educate and guide other technical and non-technical members of the team on carrying out and understanding SAP system activities.
• Assist customers and product development team members with technical questions and/or troubleshoot issues related to Regulatory Content product components.
• Work with system support to resolve questions, problems, and enhancement requests.

• Support other departments, divisions, and organizations as needed.