As an intern, you will support the Stations and Facilities department in maintaining a continuous improvement practice, focusing on user-centered, efficient, and collaborative solutions. The Stations and Facilities department oversees the inspections, operations, and maintenance of all MBTA facilities, from stations to office buildings. Example projects may include:
- Procurement Practices and Contract Oversight: Conduct comprehensive review and update of contract tracking system; develop standardized payment tables and invoice tracking tools for contracted partners; and support the creation and refinement of procurement process guidelines to improve consistency and compliance.
- Document Management: Ensure contract-related documents are centrally stored and systematically organized within SharePoint; restructure document libraries and folders to enhance accessibility and version control; and implement standardized file-naming convention to improve traceability and support efficient record management.
We are seeking a problem solver who enjoys diving deep into challenges and wants to drive innovation within the MBTA to support its overall mission. Interns receive mentorship from department leadership and are enabled to collaborate with teams and individuals who are redefining how the MBTA maintains its facilities to deliver superior experience for both customers and employees.
- Develop robust working relationships with diverse sets of internal MBTA and external stakeholders.
- Support department through process development.
- Work with key stakeholders and cross-functional teams to identify opportunities for improvement.
- Map key business processes and identify areas for improvement, simplification, and cost reduction.
- Provide data analysis to support decision-making, using tools such as Excel and / or Tableau.
- Develop process maps, standard operating procedures, and other project reports.
- Work with key stakeholders and cross-functional teams to implement new processes.
- Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed.
- Additional responsibilities may include focusing on one or more departments or locations. See applicable addendums or hiring manager for department or location specific functions.
- Provide internal and external customers with courteous and professional experience.
- Perform all other duties and projects that may be assigned.
* The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.
- Enrolled, for entire duration of employment, in the graduate / master’s degree program of an accredited college / university.
- At least one year of experience with operations, procurement, contract management, or project management.
- Above average proficiency in Microsoft Office (Outlook, Word, PowerPoint, and Excel).
- Desire to help improve public transportation, because you believe in making people’s lives better.
- Ability to pass writing and/or spreadsheet assessment, demonstrating skills related to the position.
- Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
- Above average ability to communicate effectively in English, both in written and oral forms.
- Highly organized, motivated, and have great attention-to-detail.
- Strong interest in public service, transit, or transportation and how it operates.
- Above average ability to work effectively in diverse, collaborative, fast-paced environments as well as independently.
- Ability to independently commute to assigned work locations in the Boston, MA metro area, as required by the role.
- Authorized to work in the United States (international students in CPT, STEM, or OPT programs through a university are eligible to apply). The MBTA does not provide visa sponsorship, such as H1-B status.
* The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required.
Preferred Experience and Skills
- Above average proficiency in Tableau or PowerBI.
