Senior Registration Manager

Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led events in over a dozen specialist markets. These are typically not-to-be-missed live and on-demand B2B events where industries convene and people gather to do business.

We also provide data and digital content, as well as year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads.

This role is based in our Fort Lauderdale Office

As the Senior Registration Manager, you lead multiple portfolios and oversee registration processes across a diverse range of events. You bring in exceptional organizational skills, the ability to manage competing priorities, and a strategic approach to ensure seamless registration experiences for attendees, exhibitors, and stakeholders.

In this role, you will collaborate with cross-functional teams, lead registration operations, and implement best practices to optimize processes across all portfolios. This position calls for a commitment to being in the office five days a week.

Key Responsibilities

Portfolio Registration Management:

• Oversee the registration processes for multiple event portfolios, ensuring consistency, accuracy, and efficiency.
• Develop and implement registration workflows tailored to the unique needs of each portfolio.
• Monitor registration performance across all portfolios and provide regular reporting updates to stakeholders.

Stakeholder Collaboration:

• Work closely with portfolio managers, event directors, marketing teams, and IT departments to align registration processes with portfolio goals.
• Coordinate with external vendors or partners for registration software, badge printing, and onsite support across all portfolios.

Team Leadership and Coordination:

• Manage and mentor a team of registration specialists assigned to different portfolios.
• Assign tasks, set performance goals, and ensure the team delivers high-quality service across all events.
• Provide training and support to ensure the team is equipped to handle the complexities of multiple portfolios.

Customer Service Excellence:

• Serve as the primary point of contact for registration-related inquiries across all portfolios.
• Develop and implement customer service protocols to ensure a positive experience for attendees and exhibitors.
• Address and resolve escalated registration issues in a timely and professional manner.

Data Management and Reporting:

• Ensure the accuracy, security, and compliance of registration data across all portfolios, adhering to GDPR and other data protection regulations.
• Generate detailed reports on registration trends, attendee demographics, and other key metrics for each portfolio including weekly year over year reporting.

Onsite Registration Management:

• Oversee onsite registration operations for events within portfolios, including staffing, equipment setup, and troubleshooting.
• Ensure a smooth check-in process for attendees and exhibitors at each event.

Budget and Resource Management:

• Manage registration budgets for each portfolio, ensuring cost-effective solutions without compromising quality.
• Allocate resources effectively across portfolios to meet event-specific requirements.

Key Performance Indicators (KPIs)

• Successful execution of registration processes across all portfolios.
• Customer satisfaction scores related to registration.
• Timely resolution of registration-related issues.
• Consistency and accuracy of registration data across portfolios.

Qualifications and Skills

• Bachelor’s degree in Event Management, Business Administration, or a related field (or equivalent experience)
• 5+ years of experience in event registration management, with experience managing multiple portfolios or large-scale events
• Proven ability to manage complex registration processes across diverse event types
• Proficiency in registration platforms (e.g., CSI, Cvent, Eventbrite, or similar tools)
• Strong knowledge of data management and reporting tools (e.g., Excel, CRM systems)
• Exceptional organizational and project management skills
• Strong leadership and team management abilities
• Excellent communication and interpersonal skills
• Problem-solving mindset with attention to details
• Familiarity with GDPR and other data protection regulations
• Ability to manage multiple priorities and meet tight deadlines
• Willingness to travel for onsite event management

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, five days a week. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

This posting will automatically expire on 5/31/2026.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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